PetScreening Help Center

University & FAQs

Getting Started

Welcome to PetScreening.
We're happy you're here!

PetScreening University

Service Overview

This initial lesson takes a high-level look at PetScreening's service offering and includes highlights of your user terms of service.

Get Started
Profile Types Defined

Household Pet, Assistance Animal, No-Pet/Co-Pet. Learn the features of each profile and how your residents should choose their profile type.

Get Started
Navigating Your Account

In this lesson, discover features of your PetScreening Dashboard. Topics include Global Search and Archiving Resident Accounts.

Get Started
Customize Your Settings

Design your PetScreening Landing Page, configure your FIDO Score, enable Billing options, turn on and send Notifications & more.

Get Started
Two-Way Integrations

Yardi Voyager, RealPage OneSite & Rent Manager users can integrate PetScreening with their property management software.

Get Started

Submitting and tracking incident reports; Programming activity report notifications; Sharing profiles with on-site personnel

Get Started

This lesson covers how to introduce PetScreening to your applicants and residents, addressing FAQs, and how to reach us for customer support.

Get Started
Pet Audits & Compliance

Learn best practices for conducting a digital pet audit across your rental portfolio. Audit reporting & billing options are covered in this course.

Get Started
Renewing Profiles

Learn about the profile renewal process and why and how each of your returning residents should renew their profile annually.

Get Started

Frequently Asked Questions

What happens after an applicant submits a profile application?

Can PetScreening be integrated into an existing rental application process?

How can PetScreening generate revenue opportunities for my firm?

Can Pet Profiles be shared with on-site staff and maintenance teams?

How do you validate assistance animal accommodation requests?

How does a housing provider register and get started with PetScreening™?

How long does the screening process take after the application is submitted?

How much does this cost?

Do you provide printable copies of Profiles?

Is it possible to document pet-related damages or incidents in PetScreening™?

Can a Pet Owner create a Pet Profile without using a Property Manager’s unique PetScreening URL?

What qualifies as documentation for an Assistance Animal? Are you allowed to ask for this information?