Find the terms of service and legal information for your PetScreening products and related services.


For Consumers
For Service Providers
Last Updated: February 6, 2026
Please read the following Terms of Service (“Terms”) carefully as they affect your legal rights. These Terms contain an arbitration agreement that requires the use of arbitration on an individual basis to resolve certain types of disputes rather than jury or any other court proceedings, or class actions of any kind. The arbitration agreement is set forth in the “Dispute Resolution” section below.
These Terms govern your use of our products and services, including any content or information provided as part of our website (the “Site”) or such related products, services or websites collectively, the “Services”), which are owned or operated by Pet Screening, Inc. or its subsidiaries (“Pet Screening”, “we”, “our” or “us”). As used in these Terms and unless separately identified as applicable to either an individual or entity, “you” and “your” refer to you individually.
We take your privacy seriously. Your submission of personally identifiable information through the Site is governed by our Privacy Policy, available here. Please read these Terms carefully before you access the Services, as these Terms form a binding legal agreement between you and Pet Screening. The form and nature of the content and all information posted on the Site is subject to change without notice. Your continued access of the Site after such changes conclusively demonstrates your acceptance of those changes.
IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE SERVICES. YOUR USE OF OUR SERVICES REQUIRES YOUR ACCEPTANCE OF THESE TERMS AS THEY MAY BE AMENDED FROM TIME TO TIME.
You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, in whole or in part, or of any service, information and materials contained herein, software used to make the Site, or feature or product offered through the Site. We reserve complete and sole discretion with respect to the operation of the Services. We also reserve the right to withdraw, suspend, or discontinue any functionality or feature of the Services at any time.
The Services allow for screening of your household pets, review of your accommodation requests for assistance animals, and recording affirmations for individuals that do own pets or animals in accordance with the policies of your property manager, landlord, housing provider, short-term rental, or living community (collectively, “Service Provider”). The Services allow you to create profiles to store your animal records and information in one secure and convenient place. The Services make it easy for you to share your records with not only your Service Provider, but also with pet groomers, doggy day cares, dog walkers, pet sitters, vets, pet-friendly hotels, and more.
The Services provided by Pet Screening are licensed, not sold. Subject to the terms and conditions herein, Pet Screening grants you a limited, revocable, non-transferable, nonsublicensable, non-exclusive license and right to access the Services through a generally available mobile device, web browser or the Site to view Pet Information (defined below) and otherwise use the Services to the extent intended and permitted by the functionality thereof. This license is personal to you, and you may not resell our Services, permit other users access to our Services through your account, or use the Services to host Pet Information for others. Any commercial use not expressly authorized is prohibited. You acknowledge that, except as otherwise expressly provided, these Terms are solely between you and Pet Screening. This license expires 12 months after a pet or “no pet” profile is completed, or 12 months after an assistance animal profile is recommended. Your rights are subject to your compliance with these Terms as well as any other agreements applicable to the Services you are using.
The Site, all of the information and materials contained herein, and the software used to make the Site available are and shall remain the property of Pet Screening and its licensors and suppliers, and are protected, without limitation, pursuant to U.S. and foreign copyright, trademark, patent and/or other proprietary rights and laws. You do not acquire any right, title or interest therein by virtue of accessing the Site or making use of the permitted uses allowed under these Terms. You may not copy or download any Pet Information from the Services except with the prior written approval of Pet Screening. Furthermore, without the prior written approval of Pet Screening, you may not distribute, publicly perform or display, lease, sell, transmit, transfer, publish, edit, copy, create derivative works from, rent, sub-license, distribute, decompile, disassemble, reverse engineer or otherwise make unauthorized use of the Services. You agree not to remove, obscure, or alter copyright, patent, trademark, or other proprietary rights notices affixed to the Services.
The trademarks, logos, service marks, brand identities, title, characters, trade names, graphics, designs, copyrights and other properties (collectively the “Trademarks”) displayed on the Site are protected intellectual property that include registered and unregistered trademarks of Pet Screening and others. Nothing contained on the Site should be construed as granting, by implication, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of Pet Screening or such third party that may own the Trademark. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided herein, is strictly prohibited.
Making unauthorized copies or distribution of profile information or otherwise violating these Terms may result in the termination of your Pet Screening account, prohibition on use of the Services, and further legal action. Pet Screening reserves the right to limit your use of or access to the Services, in its sole discretion in order to maintain the performance and availability of the Services and to enforce these Terms.
Pet Screening is not liable for the loss, corruption, alteration or removal of any Pet Information or other information transmitted using our Services. By using our Services, you expressly waive the right to seek damages and agree to hold Pet Screening harmless for any such loss, alteration, corruption or removal. You acknowledge and agree that you are solely responsible for retaining all records and reconciling all transaction information relating to your use of the Services.
To be eligible to use the Services, you represent and warrant that you: (a) are at least 18 years of age, or otherwise over the age of majority in the jurisdiction in which you reside; (b) are not currently restricted from the Services and are not otherwise prohibited from having an account related thereto; (c) will only maintain one account at any given time; (d) have full power and authority to enter into these Terms and doing so will not violate any other agreement to which you are a party; and (e) will not violate any rights of Pet Screening or a third party.
You assume all responsibility for your use of, and access to, the Services. Accounts are for a single user. Any multiple-party use is prohibited. For example, sharing a login between individual users is prohibited. You acknowledge and agree that you are solely responsible for protecting your password and other personal information and for the consequences of not protecting such data. Access to our Services and to certain online transactions may involve the use of identification numbers, passwords, payment accounts or other individualized nonpublic information (“Private Documentation”). You shall use your best efforts to prevent unauthorized use of our Services, your account, or of any Private Documentation, and shall promptly report to Pet Screening any suspected unauthorized use or other breach of security. You agree not to transfer your account to another party and not to use the accounts of others. You shall be responsible for any unauthorized use of your account, identification numbers or passwords until we receive written notice of a breach of security and a request to block further access for such numbers and passwords. Pet Screening shall not be liable for any unauthorized use of payment accounts.
By registering for our Services, you represent and warrant that all information you submit to us regarding yourself or your pet or animal is true, accurate, current and complete and that you will promptly notify us in writing if your information changes. It is your responsibility to keep your account and profile information accurate and updated. We are not responsible for any disputes or claims related to any inaccurate, incomplete, or untimely information provided by you to us.
We may include features on the Site that allow you to share your information, comments, reviews, ideas, concepts and other texts, photos, pictures and other images (together referred to as “User Content”) with us and other users of the Site. Please note that by sharing User Content through the Site, your User Content may become publicly accessible and will not be subject to any confidentiality restrictions. You hereby grant to Pet Screening a worldwide, non-exclusive, transferable, royalty-free, perpetual, irrevocable right and license, without compensation to you:
A. to use, reproduce, distribute, adapt (including without limitation edit, modify, translate, and reformat), derive, transmit, display and perform, publicly or otherwise, such User Content, in any media now known or hereafter developed, for our and our affiliates’ business purposes;
B. to sublicense the foregoing rights, through multiple tiers, to the maximum extent permitted by applicable law; and
C. to use User Content as news or information in any and all media and for advertising or promotional purposes, whether or not in connection with your submission.
The foregoing licenses shall survive any termination of your use of the Site. For all of the User Content you share through the Site, you represent and warrant that you have all rights necessary for you to grant these licenses, and that such User Content, and your provision or creation thereof through the Site, complies with all applicable laws, rules, and regulations and does not infringe or otherwise violate the copyright, trademark, trade secret, privacy or other intellectual property or other rights of any third party, and is furthermore free from viruses and other malware. You further, to the extent permissible by law, irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding each item of User Content that you submit.
Please note that we do not solicit or encourage submissions of User Content containing ideas or suggestions relating to the Site or our business. If you send us any ideas or suggestions, regardless of the topic, we will have no obligations with respect to such ideas or suggestions (including without limitation, confidentiality and/or compensation) and may use them for any purpose whatsoever. You understand and acknowledge that we have both internal resources and other external resources that may have developed, or may in the future develop, ideas identical to or similar to any ideas or suggestions or comments to suggestions you may submit. Any idea or suggestion you submit to us shall be subject to the foregoing User Content policy and terms.
You acknowledge and agree that we reserve the right (but have no obligation) to do one or all of the following, at our sole discretion: (i) evaluate User Content before allowing it to be posted on the Site; (ii) monitor User Content; (iii) alter, remove, reject, or refuse to post or allow to be posted, without notice to you, any User Content, for any reason or for no reason whatsoever; provided, however, that we shall have no obligation or liability to you for failure to do so or for doing so in any particular manner; and/or (iv) disclose any User Content, and the circumstances surrounding their transmission, to any third party in order to operate the Site; to protect us and our employees, officers, directors, shareholders, agents, and representatives, and the Site’s users and visitors; to comply with legal obligations or governmental requests; to enforce these Terms; or for any other reason or purpose.
As between you and Pet Screening, you own the information, materials, photos, or other data regarding your pet or animal (collectively, “Pet Information”) you provide Pet Screening under these Terms. We may use any Pet Information that you upload or otherwise provide to Pet Screening in connection with the Services in order to provide and promote the Services or Pet Screening’s business. Accordingly, you grant to Pet Screening, and all of its subsidiaries, affiliates, successors, and assigns, a worldwide, perpetual, royalty-free, fully paid, sublicensable, non-exclusive, and transferable right to use, sell, publish, reproduce, distribute, modify, prepare derivative works of, adapt, publicly display and otherwise use the Pet Information. Such right to use such Pet Information shall survive the termination of these Terms and termination of the Services. You authorize us to use, forward, or post your profile or related information on other sites and services. Any Pet Information you submit to us is provided at your own risk of loss. Pet Screening is not responsible for the content of the Pet Information that you submit that is uploaded to, stored on, or otherwise processed by the underlying hardware or software used to provide the Services. You are solely responsible for all Pet Information you share, provide, display, publish, or disseminate to others, whether such action was taken by us or you. By providing Pet Information to us, you represent and warrant that you are entitled to submit it and that it is not confidential and not in violation of any law, contractual restrictions or other third-party rights (including any intellectual property rights). Pet Screening may also remove or delete your Pet Information from the Services at any time in its sole discretion.
You agree to comply with all applicable laws and regulations in connection with your use of the Site. You may not use our Site to post or transmit any illegal material, including without limitation any transmissions that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law or regulation.
You may not (and you expressly agree that you will not) do any of the following, which violate these Terms:
A. Post, upload, share, transmit, distribute, facilitate distribution of, or otherwise make available, through or in connection with the Site:
B. Use the Site for any fraudulent or unlawful purpose.
C. Use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others, including without limitation others’ privacy rights or rights of publicity, or harvest or collect personally identifiable information about users of the Site.
D. Impersonate any person or entity, including without limitation any representative of Pet Screening or an affiliate; falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site; or express or imply that we endorse any statement you make.
E. Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available; or violate any requirements, procedures, policies or regulations of such networks.
F. Restrict or inhibit any other person from using the Site (including without limitation by hacking or defacing any portion of the Site).
G. Use the Site to advertise or offer to sell or buy any goods or services for any business purpose, without Pet Screening’s express prior written consent.
H. Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site.
I. Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site.
J. Remove any copyright, trademark or other proprietary rights notice from the Site or materials originating from the Site.
K. Frame or mirror any part of the Site without our express prior written consent.
L. Create a database by systematically downloading and storing User Content or other material from the Site.
M. Use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or in any way gather information from the Site or reproduce or circumvent the navigational structure or presentation of the Site.
Additionally, you acknowledge and agree that you (and not Pet Screening) are responsible for obtaining and maintaining all telecommunications, broadband, and computer hardware, equipment, and services needed to access and use the Site, and paying all charges related thereto.
Pet Screening enforces a zero-tolerance SPAM policy regarding information transmitted through our network. Pet Screening may determine in its sole discretion whether any transmissions are considered SPAM. SPAM includes, but is not limited to, the following:
If Pet Screening determines that you have posted one or more articles of SPAM, we may cancel your account immediately and take steps to prevent you from using the Site at any time thereafter.
You agree not to use the Site for the purpose of recruiting for another website or service that offers competing functionality to the Site.
We do not control, and we are not responsible for, any data, content, services, or products (including software) that you access, download, receive or buy while using the Site. We may, but do not have any obligation to, block information, transmissions or access to certain information, services, products or domains to protect the Site, our network, the public or our users. We are not a publisher of third-party content accessed through the Site and are not responsible for the content, accuracy, timeliness or delivery of any opinions, advice, statements, messages, services, graphics, data or any other information provided to or by third parties as accessible through the Site.
From time to time, the Site may contain references or links to third-party materials not controlled by Pet Screening or its suppliers or licensors. Pet Screening provides such information and links as a convenience to you and should not be considered endorsements of such sites or any content, products or information offered on such sites. You acknowledge and agree that Pet Screening is not responsible for any aspect of the information or content contained in any third-party materials or on any third-party sites accessible or linked to the Site. You are responsible for evaluating whether you want to access or use a third-party site. Accordingly, if you decide to use third-party site, you do so at your own risk and agree that this Agreement does not apply to your use of any third-party sites. You should review any applicable terms or privacy policy of a third-party site before using it or sharing any information.
The Fair Housing Act (“FHA”) prohibits discrimination in housing based on a person’s disability and governs accommodation requests for assistance animals. Further guidance can be found in HUD’s 2020 Assistance Animal Notice. For assistance animal owners, Pet Screening is a third-party resource to help housing providers review accommodation requests for assistance animals in housing. We provide a confidential and secure platform to submit your accommodation request for review. As part of the Services, you may submit a accommodation request for an assistance animal. Pet Screening never charges any fee to create an assistance animal profile or request accommodation. If you have an apparent or observable disability and disability-related need for your animal(s), then please contact your housing provider for their confirmation of your “observable” status. If your “observable” status is confirmed by your housing provider, then please advise your housing provider to contact Pet Screening so you can submit the remainder of your animal’s information (excluding the accommodation request portion). For accommodation requests where both the disability and disability-related need are not observable, Pet Screening may request reliable documentation to confirm the elements of disability and disability-related need for the animal. Third-party documentation such as, but not limited to, a letter from a medical doctor, social worker, or mental health professional are acceptable sources of documentation (collectively, “Accommodation Documents”).
You hereby authorize and direct Pet Screening to contact the author of any document, or the author’s representative, to confirm the authenticity of any Accommodation Documents obtained by us in connection with your request, and to share Accommodation Documents with your Service Provider. You are responsible for any information or documents submitted through your account. If Pet Screening determines that you have submitted information in bad faith (for example, providing false information or submitting documentation that has been altered from the original, forged, or falsified in any way, or if you submit excessive or repetitive requests), your request will be not recommended and further submissions of other documents will not be considered. If Pet Screening declines to review further submissions you remain free to pursue accommodation outside of our platform.
A housing provider is permitted to ask for information sufficient to meaningly evaluate an individual's accommodation request for an assistance animal. You are not required to submit this information in any specific form. If you prefer to avoid completing the profile online, then a manual form can be provided to you. If you wish to work directly with your housing provider instead of working directly with Pet Screening then you are free to do so. The use of Pet Screening to submit your accommodation request is elective and optional. Your decision to work directly with your housing provider does not necessarily mean that Pet Screening will be excluded from the review of your accommodation request. It is likely that your housing provider will utilize our assistance animal review service to complete the review of any materials you submit. Your housing provider has the right to work with third-parties such as assistance animal review services to help them properly review accommodation requests. If you cannot or do not want to use our service to submit your accommodation request then no further action with Pet Screening is needed. We recommend you immediately notify your housing provider of your decision. Please note your housing provider is entitled to have the same information to evaluate your request no matter how you choose to submit it.
As an added benefit of using our service for your animal, we provide a 12-month software license at no-charge ($0) to help you digitally manage your animal’s records such as, but not limited to, vaccination details, microchip data, and more. Pet Owners (not Assistance Animal Owners) pay a pet profile fee for this exact functionality and 12-month license.
If you purchase any Services that we offer for a fee (“Paid Services”), you agree to pay the applicable fees for the Paid Services as disclosed on the Site when due plus all related taxes.
All applicable taxes are calculated based on the billing information you provide us at the time of purchase. Unless otherwise denoted, all fees are assessed in U.S. dollars. By completing the application process and submitting payment you understand and agree that the pet profile is generated almost instantaneously after its submission and the Paid Services are considered to be fully rendered for your use; therefore, no refunds will be provided after submitting payment. Unless expressly stated to the contrary, we do not provide refunds for lack of usage, dissatisfaction or any other reason. You also agree that Pet Screening and its third-party service providers providing payment processing services may store your payment information. We may charge your payment information for subsequent charges you authorize, such as for a Paid Services renewal term or account upgrades or other special charges authorized by you. If the payment method you use with us reaches its expiration date and you do not edit the applicable information or cancel such Paid Service, you authorize us to continue billing that payment method and you remain responsible for any uncollected amounts. You shall retain access to such Paid Services from the time you cancel until the start of the next billing period, but you will not receive a refund or credit for any days remaining in your current billing period. You agree to reimburse us for all collection costs and interest for any overdue amounts.
Household pet profiles expire after one year and are renewed automatically. You may cancel or suspend auto-renewal of your profile at any time by visiting petscreening.com and adjusting your account settings or by contacting support@petscreening.com.
UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND YOUR PET PROFILE WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE PET PROFILE FEE AND ANY TAXES, USING ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR YOU.
Failure to pay may result in the termination of your subscription. Termination of the Services does not relieve you from your obligation to pay Pet Screening any amounts owed to Pet Screening through the date of termination. Paid Services may be subject to additional terms, in addition to these Terms, related to the provision of the Paid Service.
If paying by ACH, you authorize Pet Screening to debit the bank account specified by you for any amount owed for charges arising from your use of our services and/or purchase of products from us, pursuant to our website and terms, until this authorization is revoked. You may amend or cancel this authorization at any time.
Pet Screening respects the intellectual property rights of others and expects that you do the same. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms or in the text on the Site without the written permission of Pet Screening. We neither warrant nor represent that your use of content displayed on Site will not infringe rights of third parties not owned by or affiliated with us. Images, photographs, or illustrations displayed on the Site are either the property of, or used with permission by, Pet Screening. The use of these materials by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
It is our policy to terminate, in appropriate circumstances and in our sole discretion, the accounts of subscribers who infringe the copyrights of others. Pet Screening has the right, but not the obligation, to remove from the Site any files, material, information, software or other material Pet Screening believes is or may be, in its sole discretion, infringing or otherwise in violation of the rights of others.
We are committed to complying with U.S. copyright law and to responding to claims of copyright infringement. We will promptly process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c) (“DMCA”).
Pursuant to the DMCA, notifications of claimed copyright infringement should be sent to a Service Provider’s Designated Agent. Notification must be submitted to the following Designated Agent for the Site in the manner described below:
By Mail: Chief Legal Counsel, Pet Screening, 603 S Church Street, Unit 218, Mooresville, NC 28115
By Email: support@petscreening.com
For your complaint to be valid under the DMCA, you must provide all of the following information when providing notice of the claimed copyright infringement:
For more details on the information required for valid notification, see 17 U.S.C. 512(c)(3). You should be aware that, under the DMCA, claimants who make misrepresentations concerning copyright infringement may be liable for damages incurred as a result of the removal or blocking of the material, court costs, and attorney’s fees.
The Site is controlled, operated and administered by Pet Screening from its offices within the United States of America and is not intended to subject Pet Screening to the laws or jurisdiction of any state, country or territory other than that of the United States. We do not represent or warrant that the Site or any part thereof is appropriate or available for use in any particular jurisdiction other than the United States. Those who choose to access the Site do so on their own initiative and at their own risk, and are responsible for complying with all local statutes, orders, regulations, rules, and other laws. We may limit the Site’s availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion. Note that your personal data, if you provide any, will be stored in Pet Screening databases (including local storage) or databases managed by third party service providers, which are located within and outside of the United States. Such data will be automatically transferred to these databases, which may be located in countries where privacy rules differ and may be less stringent than those of the country in which you reside.
Pet Screening may deny or restrict your access to all or part of the Services without notice in its reasonable discretion if it deems that you have engaged in any conduct or activities that Pet Screening in its reasonable discretion believes violates the letter or spirit of any of these Terms. If Pet Screening denies or restricts your access to the Services because of such a violation, you shall have no right to obtain any refund or credit for the subscription fees you have paid.
In the event that the Services are terminated for any reason or no reason, you acknowledge and agree that you will continue to be bound by these Terms. Following termination, you shall immediately cease use of the Services and any license granted to you under any agreement related to your use of the Services shall immediately terminate. Upon termination, Pet Screening may store and make your data available to you for a period of up to 30 days but reserves the right to delete all of your Pet Information, data, and other information stored on Pet Screening’s servers at any time. Pet Screening will not be liable to you or any third party as a result of the termination of the Services or for any actions taken by Pet Screening pursuant to these Terms as a result of such termination. Without limiting the generality of the foregoing, Pet Screening will not be liable to you or any third party for damages, compensation, or reimbursement relating to your use of the Services, or the termination thereof.
Actual service coverage, speeds, locations and quality may vary. Pet Screening will attempt to provide the Services at all times, except for limited periods for maintenance and repair. However, the Services may be subject to unavailability for a variety of factors beyond our control including emergencies, third-party service failures, transmission, equipment or network problems or limitations, interference, signal strength, and may be interrupted, limited or curtailed. Delays or omissions may occur. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Services or communications services or networks. We may impose usage or Services limits, suspend the Services, or block certain kinds of usage in our sole discretion to protect users or the Services. The accuracy and timeliness of data received is not guaranteed.
YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. ALL SITE CONTENT AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, NONINFRINGEMENT, AVAILABILITY OR ACCURACY OF INFORMATION. PET SCREENING DOES NOT WARRANT THAT THE SERVICES WILL BE AVAILABLE, WILL MEET YOUR REQUIREMENTS OR WILL OPERATE IN AN UNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE MANNER OR THAT ERRORS OR DEFECTS WILL BE CORRECTED. PET SCREENING DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SERVICES, IN TERMS OF THEIR ACCURACY, RELIABILITY, TIMELINESS, COMPLETENESS, OR OTHERWISE.
SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR CONDITIONS, OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH EVENT, PET SCREENING’S WARRANTIES AND CONDITIONS WITH RESPECT TO THE SERVICES WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW IN SUCH JURISDICTION.
UNDER NO CIRCUMSTANCES WILL PET SCREENING, ITS AFFILIATES, EMPLOYEES, AGENTS, REPRESENTATIVES, LICENSORS OR OTHER THIRD PARTY PARTNERS (“PET SCREENING PARTIES”) BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY; INCLUDING WITHOUT LIMITATION DAMAGES RESULTING FROM LOST PROFITS, LOST DATA, LOSS OF BUSINESS OR BUSINESS INTERRUPTION, WHETHER DIRECT OR INDIRECT, ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY. YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS AGREEMENT SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF THE SERVICES.
A PET SCREENING PARTY’S TOTAL CUMULATIVE LIABILITY SHALL IN NO EVENT EXCEED THE LESSER OF: (A) THE AMOUNT YOU PAID PET SCREENING FOR YOUR USE OF THE SERVICES IN THE PRIOR TWELVE (12) MONTHS; AND (B) THE SUM OF ONE HUNDRED (100) US DOLLARS.
SOME STATES OR JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY. IN SUCH STATES OR JURISDICTIONS, THE PET SCREENING PARTIES’ LIABILITY TO YOU SHALL BE LIMITED TO THE FULL EXTENT PERMITTED BY LAW.
EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THIS AGREEMENT BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY PET SCREENING TO YOU AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN SECTIONS 12 AND 13 WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY IN THESE TERMS.
You agree to defend, indemnify and hold the Pet Screening Parties harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party arising out of or relating to (a) any violation of these Terms by you; (b) your Pet Information or any other content or material you submit or otherwise transmit through our Services; (c) your violation of any rights of another; or (d) your use of the Services. Pet Screening reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to defense by you.
You and Pet Screening that any and all disputes or claims at law or equity that have arisen or may arise between you and Pet Screening relating in any way to or arising out of related to the Site or Services, SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, rather than through other legal proceedings in court, except that (a) either party may assert a claim in small claims court, if it meets the criteria for such, where the total amount of the award sought is less than $10,000 and (b) either party may pursue preliminary claims for injunctive or equitable relief so long as the party does not seek damages or attorneys’ fees. Arbitration is more informal than a lawsuit filed in court. It uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to limited review by courts. You and Pet Screening agree that the Federal Arbitration Act governs the interpretation and enforcement of this Section.
Prohibition of Class and Representative Actions and Non-Individualized Relief
YOU AND PET SCREENING AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND PET SCREENING AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS.
Arbitration Procedures. The assigned independent arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this or any other applicable Terms, or any part thereof, including, but not limited to, any claim that all or any part of these Terms are void or voidable.
All arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (https://adr.org/consumer) in effect at the time of the filing of the demand for arbitration, including the AAA’s Supplementary Procedures for Consumer-Related Disputes (as applicable). The AAA’s rules are available at http://www.adr.org. A form for initiating arbitration proceedings is available on the AAA’s site at http://www.adr.org. In addition to filing this form with the AAA in accordance with its rules and procedures, you must also send a copy of the completed form to Pet Screening at the following address in order to initiate arbitration proceedings: Pet Screening, 603 S Church Street, Unit 218, Mooresville, NC 28115.
The arbitrator will decide the substance of all claims in accordance with the laws of the State of North Carolina, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different users, but is bound by rulings in prior arbitrations involving the same Pet Screening user to the extent required by applicable law or regulation. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Additional Procedures for Multiple Case Filings. You and Pet Screening agree that these Additional Procedures for Multiple Case Filings (in addition to the Arbitration Procedures above) shall apply if you choose to participate in a Multiple Case Filing. If 25 or more similar disputes (including yours) are asserted against Pet Screening by the same or coordinated counsel or are otherwise coordinated (“Multiple Case Filing”), the resolution of your dispute might be delayed and ultimately proceed in court. You and Pet Screening agree that as part of these procedures, the parties’ counsel shall meet and confer in good faith in an effort to resolve the disputes, streamline procedures, address the exchange of information, modify the number of disputes to be adjudicated, and conserve the parties’ and the AAA’s resources.
If your claim is part of a Multiple Case Filing, any applicable limitations periods (including statutes of limitations) shall be tolled for your claim from the time that your dispute is first submitted to the AAA until your dispute is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to this provision.
STAGE ONE: If at least 50 disputes are submitted as part of the Multiple Case Filing, counsel for the claimants and counsel for Pet Screening shall each select 25 disputes to be filed and to proceed as cases in individual arbitrations as part of this initial staged process. The number of disputes to be selected to proceed in Stage One can be increased by agreement of counsel for the parties (and if there are fewer than 50 disputes, all shall proceed individually in Stage One). Each of the 50 (or fewer) cases shall be assigned to a different arbitrator and proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage One. The remaining disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this initial set of proceedings, counsel for the parties shall participate in a global mediation session with a retired federal or state court judge jointly selected by counsel in an effort to resolve the remaining disputes (as informed by the adjudications of cases in Stage One), and Pet Screening shall pay the mediator’s fee.
STAGE TWO: If the remaining disputes have not been resolved at the conclusion of Stage One, counsel for the claimants and counsel for Pet Screening shall each select 40 disputes per side to be filed and to proceed as cases in individual arbitrations as part of a second staged process. The number of disputes to be selected to proceed as part of this second staged process can be increased by agreement of counsel for the parties (and if there are fewer than 80 disputes, all shall proceed individually in Stage Two). No more than five cases may be assigned to a single arbitrator to proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage Two. The remaining disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this second set of staged proceedings, the parties shall engage in a global mediation session of all remaining disputes with a retired federal or state court judge jointly selected by counsel in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stages One and Two), and Pet Screening shall pay the mediator’s fee.
Upon the completion of the mediation set forth in Stage Two, each remaining dispute (if any) that is not settled or not withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of these Terms. Notwithstanding the foregoing, counsel for the parties may mutually agree in writing to proceed with the adjudication of some or all of the remaining disputes in individual arbitrations consistent with the process set forth in Stage Two (except Disputes shall be randomly selected and mediation shall be elective by agreement of counsel) or through another mutually-agreeable process. A court of competent jurisdiction shall have the authority to enforce the Additional Procedures for Multiple Case Filings, including the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees.
The Additional Procedures for Multiple Case Filings provision and each of its requirements are essential parts of this arbitration agreement. If, after exhaustion of all appeals, either an arbitrator or a court of competent jurisdiction decides that the Additional Procedures for Multiple Case Filings apply to your dispute and are not enforceable, then your dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of the Terms.
Costs of Arbitration. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. For claims under $10,000, Pet Screening will reimburse you for all arbitration fees, including the initial filing fee, if you are deemed the prevailing party by the arbitrator.
Severability. With the exception of any of the provisions in these Terms identified in the next sentence, if an arbitrator or court decides that any part of these Terms is invalid or unenforceable, the other parts of these Terms shall still apply. If an arbitrator or court decides that any of the provisions in this Section ("Prohibition of Class and Representative Actions and Non-Individualized Relief") or ("Additional Procedures for Multiple Case Filings”) is invalid or unenforceable as to you, then the entirety of this Section shall be null and void as to you.
Opt-Out Procedure
IF YOU ARE A NEW USER, YOU CAN CHOOSE TO REJECT THIS SECTION ("OPT-OUT") BY MAILING US A WRITTEN OPT-OUT NOTICE ("OPT-OUT NOTICE"). THE OPT-OUT NOTICE MUST BE POSTMARKED NO LATER THAN 30 DAYS AFTER THE DATE YOU ACCEPT THE TERMS FOR THE FIRST TIME. YOU MUST MAIL THE OPT-OUT NOTICE TO Chief Legal Counsel, Pet Screening, 603 S Church Street, Unit 218, Mooresville, NC 28115.
You acknowledge and agree that Pet Screening may provide notices and other disclosures to you electronically by posting such notices or other disclosures on Pet Screening’s website or by emailing it to you at any email address provided to Pet Screening by you. Such notices or other disclosures shall be considered received by you following the posting on the website or twenty-four (24) hours following the email being sent to you, as applicable. Any such electronic notice or other disclosure shall have the same effect and meaning as if it had been provided to you as a paper copy.
We may add to, change or remove any part of these Terms, at any time without prior notice to you other than listing of a later effective date than the one set forth at the top of these Terms. Such modification shall be effective immediately upon posting at the Site. As your next visit to the Site or use of the Services may be governed by different Terms, we encourage you to look for a new effective date on these Terms when you visit the Site or use the Services. It is your responsibility to check these Terms periodically for changes. If we make any material changes to these Terms, we will endeavor to provide registered users with additional notice of any changes, such as at your e-mail address of record or when you log-in to your account.
Your use or continued use of the Services following the posting or notice of any changes to these Terms or any other posted policies shall constitute your acceptance of the changed Terms or policies.
These Terms, along with any rules or guidelines published on the Site constitute the entire agreement between Pet Screening and you with respect to your use of our Services. If there is any conflict between the Terms and any other rules or instructions posted on the Site or in connection with the Services, the Terms shall control. No amendment to these Terms by you by shall be effective unless acknowledged in writing by Pet Screening. These Terms shall be governed by, and construed in accordance with, the laws of the state of North Carolina, without reference to its choice of law rules. Subject to the arbitration provisions above, exclusive venue for any action arising out of or in connection with this agreement shall be in Charlotte, North Carolina. The parties each hereby consent to the jurisdiction and venue in Charlotte, North Carolina and waive any objections to such jurisdiction and venue. Notwithstanding the foregoing, you agree that Pet Screening shall be entitled to apply for injunctive remedies or other equitable relief in any jurisdiction. Subject to any applicable law to the contrary, you agree that any cause of action arising out of or related to the use of our Services must be commenced within one (1) year after the cause of action accrues, or such action will be permanently barred. If any portion of these Terms is found to be unenforceable or invalid for any reason, that provision will be limited or eliminated to the minimum extent necessary so that the rest of these Terms will otherwise remain in full force and effect. You may not assign your rights or obligations under these Terms without the prior written consent of Pet Screening. Pet Screening’s failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right. Any sections or terms which by their nature should survive or are otherwise necessary to enforce the purpose of these Terms, will survive the termination of these Terms. All headings included in these Terms are included for convenience only, and shall not be considered in interpreting these Terms. These Terms do not limit any rights that Pet Screening may have pursuant to any intellectual property laws or any other laws. All rights and remedies available to Pet Screening, pursuant to this Agreement or otherwise, at law or in equity, are cumulative and not exclusive of any other rights or remedies that may be available to Pet Screening. In no event shall you seek or be entitled to rescission, injunctive or other equitable relief, or to enjoin or restrain the operation of the Services, or any other materials issued in connection therewith, or exploitation of the Services or any data or Pet Information or other material used or displayed through the Services. Except as otherwise expressly set forth herein, there shall exist no right of any person, other than you and Pet Screening, to claim a beneficial interest in these Terms or any rights occurring by virtue of these Terms. No independent contractor relationship, partnership, joint venture, employer-employee or franchise relationship is created by these Terms.
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
Pet Screening is committed to accessibility and our policy is to ensure full and equal access to our services to everyone, including people with disabilities. We believe that PetScreening.com adheres to the best practices for compliance with the Americans with Disabilities Act. If you are experiencing difficulty with any content or require assistance with any part of our site, please contact us at support@petscreening.com during normal business hours from 9:00am to 6:00pm EST and we will be happy to assist.
If you have any questions, complaints, or claims, you may contact Pet Screening at
603 S Church Street, Unit 218
Mooresville, NC, 28115
U.S.A.
Last Updated: February 16, 2026
Please read the following Terms of Service (“Terms”) carefully as they affect your legal rights. These Terms contain an arbitration agreement that requires the use of arbitration on an individual basis to resolve certain types of disputes rather than jury or any other court proceedings, or class actions of any kind. The arbitration agreement is set forth in the “Dispute Resolution” section below.
These Terms govern your use of our products and services, including any content or information provided as part of our website (the “Site”) or such related products, services or websites collectively, the “Services”), which are owned or operated by Pet Screening, Inc. or its subsidiaries (“Pet Screening”, “we”, “our” or “us”). As used in these Terms and unless separately identified as applicable to either an individual or entity, “you” and “your” refer to you individually.
We take your privacy seriously. Your submission of personally identifiable information through the Site is governed by our Privacy Policy, available here. Please read these Terms carefully before you access the Services, as these Terms form a binding legal agreement between you and Pet Screening. The form and nature of the content and all information posted on the Site is subject to change without notice. Your continued access of the Site after such changes conclusively demonstrates your acceptance of those changes.
IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE SERVICES. YOUR USE OF OUR SERVICES REQUIRES YOUR ACCEPTANCE OF THESE TERMS AS THEY MAY BE AMENDED FROM TIME TO TIME.
You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, in whole or in part, or of any service, information and materials contained herein, software used to make the Site, or feature or product offered through the Site. We reserve complete and sole discretion with respect to the operation of the Services. We also reserve the right to withdraw, suspend, or discontinue any functionality or feature of the Services at any time.
The Services allow for screening of your household pets, review of your accommodation requests for assistance animals, and recording affirmations for individuals that do own pets or animals in accordance with the policies of your property manager, landlord, housing provider, short-term rental, vacation rental or living community (collectively, “Service Provider”). The Services allow you to create profiles to store your animal records and information in one secure and convenient place. The Services make it easy for you to share your records with not only your Service Provider, but also with pet groomers, doggy day cares, dog walkers, pet sitters, vets, pet-friendly hotels, and more.
The Services provided by Pet Screening are licensed, not sold. Subject to the terms and conditions herein, Pet Screening grants you a limited, revocable, non-transferable, nonsublicensable, non-exclusive license and right to access the Services through a generally available mobile device, web browser or the Site to view Pet Information (defined below) and otherwise use the Services to the extent intended and permitted by the functionality thereof. This license is personal to you, and you may not resell our Services, permit other users access to our Services through your account, or use the Services to host Pet Information for others. Any commercial use not expressly authorized is prohibited. You acknowledge that, except as otherwise expressly provided, these Terms are solely between you and Pet Screening. Your rights are subject to your compliance with these Terms as well as any other agreements applicable to the Services you are using.
The Site, all of the information and materials contained herein, and the software used to make the Site available are and shall remain the property of Pet Screening and its licensors and suppliers, and are protected, without limitation, pursuant to U.S. and foreign copyright, trademark, patent and/or other proprietary rights and laws. You do not acquire any right, title or interest therein by virtue of accessing the Site or making use of the permitted uses allowed under these Terms. You may not copy or download any Pet Information from the Services except with the prior written approval of Pet Screening. Furthermore, without the prior written approval of Pet Screening, you may not distribute, publicly perform or display, lease, sell, transmit, transfer, publish, edit, copy, create derivative works from, rent, sub-license, distribute, decompile, disassemble, reverse engineer or otherwise make unauthorized use of the Services. You agree not to remove, obscure, or alter copyright, patent, trademark, or other proprietary rights notices affixed to the Services.
The trademarks, logos, service marks, brand identities, title, characters, trade names, graphics, designs, copyrights and other properties (collectively the “Trademarks”) displayed on the Site are protected intellectual property that include registered and unregistered trademarks of Pet Screening and others. Nothing contained on the Site should be construed as granting, by implication, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of Pet Screening or such third party that may own the Trademark. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided herein, is strictly prohibited.
Making unauthorized copies or distribution of profile information or otherwise violating these Terms may result in the termination of your Pet Screening account, prohibition on use of the Services, and further legal action. Pet Screening reserves the right to limit your use of or access to the Services, in its sole discretion in order to maintain the performance and availability of the Services and to enforce these Terms.
Pet Screening is not liable for the loss, corruption, alteration or removal of any Pet Information or other information transmitted using our Services. By using our Services, you expressly waive the right to seek damages and agree to hold Pet Screening harmless for any such loss, alteration, corruption or removal. You acknowledge and agree that you are solely responsible for retaining all records and reconciling all transaction information relating to your use of the Services.
To be eligible to use the Services, you represent and warrant that you: (a) are at least 18 years of age, or otherwise over the age of majority in the jurisdiction in which you reside; (b) are not currently restricted from the Services and are not otherwise prohibited from having an account related thereto; (c) will only maintain one account at any given time; (d) have full power and authority to enter into these Terms and doing so will not violate any other agreement to which you are a party; and (e) will not violate any rights of Pet Screening or a third party.
You assume all responsibility for your use of, and access to, the Services. Accounts are for a single user. Any multiple-party use is prohibited. For example, sharing a login between individual users is prohibited. You acknowledge and agree that you are solely responsible for protecting your password and other personal information and for the consequences of not protecting such data. Access to our Services and to certain online transactions may involve the use of identification numbers, passwords, payment accounts or other individualized nonpublic information (“Private Documentation”). You shall use your best efforts to prevent unauthorized use of our Services, your account, or of any Private Documentation, and shall promptly report to Pet Screening any suspected unauthorized use or other breach of security. You agree not to transfer your account to another party and not to use the accounts of others. You shall be responsible for any unauthorized use of your account, identification numbers or passwords until we receive written notice of a breach of security and a request to block further access for such numbers and passwords. Pet Screening shall not be liable for any unauthorized use of payment accounts.
By registering for our Services, you represent and warrant that all information you submit to us regarding yourself or your pet or animal is true, accurate, current and complete and that you will promptly notify us in writing if your information changes. It is your responsibility to keep your account and profile information accurate and updated. We are not responsible for any disputes or claims related to any inaccurate, incomplete, or untimely information provided by you to us.
We may include features on the Site that allow you to share your information, comments, reviews, ideas, concepts and other texts, photos, pictures and other images (together referred to as “User Content”) with us and other users of the Site. Please note that by sharing User Content through the Site, your User Content may become publicly accessible and will not be subject to any confidentiality restrictions. You hereby grant to Pet Screening a worldwide, non-exclusive, transferable, royalty-free, perpetual, irrevocable right and license, without compensation to you:
A. to use, reproduce, distribute, adapt (including without limitation edit, modify, translate, and reformat), derive, transmit, display and perform, publicly or otherwise, such User Content, in any media now known or hereafter developed, for our and our affiliates’ business purposes;
B. to sublicense the foregoing rights, through multiple tiers, to the maximum extent permitted by applicable law; and
C. to use User Content as news or information in any and all media and for advertising or promotional purposes, whether or not in connection with your submission.
The foregoing licenses shall survive any termination of your use of the Site. For all of the User Content you share through the Site, you represent and warrant that you have all rights necessary for you to grant these licenses, and that such User Content, and your provision or creation thereof through the Site, complies with all applicable laws, rules, and regulations and does not infringe or otherwise violate the copyright, trademark, trade secret, privacy or other intellectual property or other rights of any third party, and is furthermore free from viruses and other malware. You further, to the extent permissible by law, irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding each item of User Content that you submit.
Please note that we do not solicit or encourage submissions of User Content containing ideas or suggestions relating to the Site or our business. If you send us any ideas or suggestions, regardless of the topic, we will have no obligations with respect to such ideas or suggestions (including without limitation, confidentiality and/or compensation) and may use them for any purpose whatsoever. You understand and acknowledge that we have both internal resources and other external resources that may have developed, or may in the future develop, ideas identical to or similar to any ideas or suggestions or comments to suggestions you may submit. Any idea or suggestion you submit to us shall be subject to the foregoing User Content policy and terms.
You acknowledge and agree that we reserve the right (but have no obligation) to do one or all of the following, at our sole discretion: (i) evaluate User Content before allowing it to be posted on the Site; (ii) monitor User Content; (iii) alter, remove, reject, or refuse to post or allow to be posted, without notice to you, any User Content, for any reason or for no reason whatsoever; provided, however, that we shall have no obligation or liability to you for failure to do so or for doing so in any particular manner; and/or (iv) disclose any User Content, and the circumstances surrounding their transmission, to any third party in order to operate the Site; to protect us and our employees, officers, directors, shareholders, agents, and representatives, and the Site’s users and visitors; to comply with legal obligations or governmental requests; to enforce these Terms; or for any other reason or purpose.
As between you and Pet Screening, you own the information, materials, photos, or other data regarding your pet or animal (collectively, “Pet Information”) you provide Pet Screening under these Terms. We may use any Pet Information that you upload or otherwise provide to Pet Screening in connection with the Services in order to provide and promote the Services or Pet Screening’s business. Accordingly, you grant to Pet Screening, and all of its subsidiaries, affiliates, successors, and assigns, a worldwide, perpetual, royalty-free, fully paid, sublicensable, non-exclusive, and transferable right to use, sell, publish, reproduce, distribute, modify, prepare derivative works of, adapt, publicly display and otherwise use the Pet Information. Such right to use such Pet Information shall survive the termination of these Terms and termination of the Services. You authorize us to use, forward, or post your profile or related information on other sites and services. Any Pet Information you submit to us is provided at your own risk of loss. Pet Screening is not responsible for the content of the Pet Information that you submit that is uploaded to, stored on, or otherwise processed by the underlying hardware or software used to provide the Services. You are solely responsible for all Pet Information you share, provide, display, publish, or disseminate to others, whether such action was taken by us or you. By providing Pet Information to us, you represent and warrant that you are entitled to submit it and that it is not confidential and not in violation of any law, contractual restrictions or other third-party rights (including any intellectual property rights). Pet Screening may also remove or delete your Pet Information from the Services at any time in its sole discretion.
You agree to comply with all applicable laws and regulations in connection with your use of the Site. You may not use our Site to post or transmit any illegal material, including without limitation any transmissions that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law or regulation.
You may not (and you expressly agree that you will not) do any of the following, which violate these Terms:
A. Post, upload, share, transmit, distribute, facilitate distribution of, or otherwise make available, through or in connection with the Site:
B. Use the Site for any fraudulent or unlawful purpose.
C. Use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others, including without limitation others’ privacy rights or rights of publicity, or harvest or collect personally identifiable information about users of the Site.
D. Impersonate any person or entity, including without limitation any representative of Pet Screening or an affiliate; falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site; or express or imply that we endorse any statement you make.
E. Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available; or violate any requirements, procedures, policies or regulations of such networks.
F. Restrict or inhibit any other person from using the Site (including without limitation by hacking or defacing any portion of the Site).
G. Use the Site to advertise or offer to sell or buy any goods or services for any business purpose, without Pet Screening’s express prior written consent.
H. Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site.
I. Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site.
J. Remove any copyright, trademark or other proprietary rights notice from the Site or materials originating from the Site.
K. Frame or mirror any part of the Site without our express prior written consent.
L. Create a database by systematically downloading and storing User Content or other material from the Site.
M. Use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or in any way gather information from the Site or reproduce or circumvent the navigational structure or presentation of the Site.
Additionally, you acknowledge and agree that you (and not Pet Screening) are responsible for obtaining and maintaining all telecommunications, broadband, and computer hardware, equipment, and services needed to access and use the Site, and paying all charges related thereto.
Pet Screening enforces a zero-tolerance SPAM policy regarding information transmitted through our network. Pet Screening may determine in its sole discretion whether any transmissions are considered SPAM. SPAM includes, but is not limited to, the following:
If Pet Screening determines that you have posted one or more articles of SPAM, we may cancel your account immediately and take steps to prevent you from using the Site at any time thereafter.
You agree not to use the Site for the purpose of recruiting for another website or service that offers competing functionality to the Site.
We do not control, and we are not responsible for, any data, content, services, or products (including software) that you access, download, receive or buy while using the Site. We may, but do not have any obligation to, block information, transmissions or access to certain information, services, products or domains to protect the Site, our network, the public or our users. We are not a publisher of third-party content accessed through the Site and are not responsible for the content, accuracy, timeliness or delivery of any opinions, advice, statements, messages, services, graphics, data or any other information provided to or by third parties as accessible through the Site.
From time to time, the Site may contain references or links to third-party materials not controlled by Pet Screening or its suppliers or licensors. Pet Screening provides such information and links as a convenience to you and should not be considered endorsements of such sites or any content, products or information offered on such sites. You acknowledge and agree that Pet Screening is not responsible for any aspect of the information or content contained in any third-party materials or on any third-party sites accessible or linked to the Site. You are responsible for evaluating whether you want to access or use a third-party site. Accordingly, if you decide to use third-party site, you do so at your own risk and agree that this Agreement does not apply to your use of any third-party sites. You should review any applicable terms or privacy policy of a third-party site before using it or sharing any information.
For assistance animal owners, Pet Screening is a third-party resource to help Service Providers review accommodation requests for assistance animals. We provide a confidential and secure platform to submit your accommodation request for review. As part of the Services, you may submit an accommodation request for an assistance animal. Pet Screening never charges any fee to create an assistance animal profile or request accommodation. If you have an apparent or observable disability and disability-related need for your animal(s), then please contact your Service Provider for their confirmation of your “observable” status. If your “observable” status is confirmed by your Service Provider, then please advise your Service Provider to contact Pet Screening so you can submit the remainder of your animal’s information (excluding the accommodation request portion). For support animal requests where both the disability and disability-related need are not observable, Pet Screening may request reliable documentation to confirm the elements of disability and disability-related need for the animal. Third-party documentation such as, but not limited to, a letter from a medical doctor, social worker, or mental health professional are acceptable sources of documentation (collectively, “Accommodation Documents”).
You hereby authorize and direct Pet Screening to contact the author of any document, or the author’s representative, to confirm the authenticity of any Accommodation Documents obtained by us in connection with your request, and to share Accommodation Documents with your Service Provider. You are responsible for any information or documents submitted through your account. If Pet Screening determines that you have submitted information in bad faith (for example, providing false information, excessive or repetitive requests, or submitting documentation that has been altered from the original, forged, or falsified in any way), your request will be not recommended and further submissions will not be considered. If Pet Screening declines to review further submissions you remain free to pursue accommodation outside of our platform.
A Service Provider is permitted to ask for information sufficient to meaningly evaluate an individual's accommodation request for an assistance animal. You are not required to submit this information in any specific form. If you prefer to avoid completing the profile online, then a manual form can be provided to you. If you wish to work directly with your Service Provider instead of working directly with Pet Screening then you are free to do so. The use of Pet Screening to submit your accommodation request is elective and optional. If you cannot or do not want to use our service to submit your accommodation request then no further action with Pet Screening is needed. We recommend you immediately notify your Service Provider of your decision. Your decision to work directly with your Service Provider does not necessarily mean that Pet Screening will be excluded from the review of your request. It is likely that your Service Provider will utilize our assistance animal review service to complete the review of any information or materials you submit. Your Service Provider has the right to work with third-parties such as assistance animal review services to help them properly review accommodation requests. Please note your Service Provider is entitled to have the same information to evaluate your request no matter how you choose to submit it.
Pet Screening respects the intellectual property rights of others and expects that you do the same. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms or in the text on the Site without the written permission of Pet Screening. We neither warrant nor represent that your use of content displayed on Site will not infringe rights of third parties not owned by or affiliated with us. Images, photographs, or illustrations displayed on the Site are either the property of, or used with permission by, Pet Screening. The use of these materials by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
It is our policy to terminate, in appropriate circumstances and in our sole discretion, the accounts of subscribers who infringe the copyrights of others. Pet Screening has the right, but not the obligation, to remove from the Site any files, material, information, software or other material Pet Screening believes is or may be, in its sole discretion, infringing or otherwise in violation of the rights of others.
We are committed to complying with U.S. copyright law and to responding to claims of copyright infringement. We will promptly process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c) (“DMCA”).
Pursuant to the DMCA, notifications of claimed copyright infringement should be sent to a Service Provider’s Designated Agent. Notification must be submitted to the following Designated Agent for the Site in the manner described below:
By Mail: Chief Legal Counsel, Pet Screening, 603 S Church Street, Unit 218, Mooresville, NC 28115
By Email: support@petscreening.com
For your complaint to be valid under the DMCA, you must provide all of the following information when providing notice of the claimed copyright infringement:
For more details on the information required for valid notification, see 17 U.S.C. 512(c)(3). You should be aware that, under the DMCA, claimants who make misrepresentations concerning copyright infringement may be liable for damages incurred as a result of the removal or blocking of the material, court costs, and attorney’s fees.
The Site is controlled, operated and administered by Pet Screening from its offices within the United States of America and is not intended to subject Pet Screening to the laws or jurisdiction of any state, country or territory other than that of the United States. We do not represent or warrant that the Site or any part thereof is appropriate or available for use in any particular jurisdiction other than the United States. Those who choose to access the Site do so on their own initiative and at their own risk, and are responsible for complying with all local statutes, orders, regulations, rules, and other laws. We may limit the Site’s availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion. Note that your personal data, if you provide any, will be stored in Pet Screening databases (including local storage) or databases managed by third party service providers, which are located within and outside of the United States. Such data will be automatically transferred to these databases, which may be located in countries where privacy rules differ and may be less stringent than those of the country in which you reside.
Pet Screening may deny or restrict your access to all or part of the Services without notice in its reasonable discretion if it deems that you have engaged in any conduct or activities that Pet Screening in its reasonable discretion believes violates the letter or spirit of any of these Terms.
In the event that the Services are terminated for any reason or no reason, you acknowledge and agree that you will continue to be bound by these Terms. Following termination, you shall immediately cease use of the Services and any license granted to you under any agreement related to your use of the Services shall immediately terminate. Upon termination, Pet Screening may store and make your data available to you for a period of up to 30 days but reserves the right to delete all of your Pet Information, data, and other information stored on Pet Screening’s servers at any time. Pet Screening will not be liable to you or any third party as a result of the termination of the Services or for any actions taken by Pet Screening pursuant to these Terms as a result of such termination. Without limiting the generality of the foregoing, Pet Screening will not be liable to you or any third party for damages, compensation, or reimbursement relating to your use of the Services, or the termination thereof.
Actual service coverage, speeds, locations and quality may vary. Pet Screening will attempt to provide the Services at all times, except for limited periods for maintenance and repair. However, the Services may be subject to unavailability for a variety of factors beyond our control including emergencies, third-party service failures, transmission, equipment or network problems or limitations, interference, signal strength, and may be interrupted, limited or curtailed. Delays or omissions may occur. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Services or communications services or networks. We may impose usage or Services limits, suspend the Services, or block certain kinds of usage in our sole discretion to protect users or the Services. The accuracy and timeliness of data received is not guaranteed.
YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. ALL SITE CONTENT AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, NONINFRINGEMENT, AVAILABILITY OR ACCURACY OF INFORMATION. PET SCREENING DOES NOT WARRANT THAT THE SERVICES WILL BE AVAILABLE, WILL MEET YOUR REQUIREMENTS OR WILL OPERATE IN AN UNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE MANNER OR THAT ERRORS OR DEFECTS WILL BE CORRECTED. PET SCREENING DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SERVICES, IN TERMS OF THEIR ACCURACY, RELIABILITY, TIMELINESS, COMPLETENESS, OR OTHERWISE.
SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR CONDITIONS, OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH EVENT, PET SCREENING’S WARRANTIES AND CONDITIONS WITH RESPECT TO THE SERVICES WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW IN SUCH JURISDICTION.
UNDER NO CIRCUMSTANCES WILL PET SCREENING, ITS AFFILIATES, SUBSIDIARIES, EMPLOYEES, AGENTS, REPRESENTATIVES, LICENSORS OR OTHER THIRD PARTY PARTNERS (“PET SCREENING PARTIES”) BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY; INCLUDING WITHOUT LIMITATION DAMAGES RESULTING FROM LOST PROFITS, LOST DATA, LOSS OF BUSINESS OR BUSINESS INTERRUPTION, WHETHER DIRECT OR INDIRECT, ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY. YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS AGREEMENT SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF THE SERVICES.
A PET SCREENING PARTY’S TOTAL CUMULATIVE LIABILITY SHALL IN NO EVENT EXCEED THE LESSER OF: (A) THE AMOUNT YOU PAID PET SCREENING FOR YOUR USE OF THE SERVICES IN THE PRIOR TWELVE (12) MONTHS; AND (B) THE SUM OF ONE HUNDRED (100) US DOLLARS.
SOME STATES OR JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY. IN SUCH STATES OR JURISDICTIONS, THE PET SCREENING PARTIES’ LIABILITY TO YOU SHALL BE LIMITED TO THE FULL EXTENT PERMITTED BY LAW.
EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THIS AGREEMENT BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY PET SCREENING TO YOU AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN SECTIONS 11 AND 12 WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY IN THESE TERMS.
You agree to defend, indemnify and hold the Pet Screening Parties harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party arising out of or relating to (a) any violation of these Terms by you; (b) your Pet Information or any other content or material you submit or otherwise transmit through our Services; (c) your violation of any rights of another; or (d) your use of the Services. Pet Screening reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to defense by you.
You and Pet Screening that any and all disputes or claims at law or equity that have arisen or may arise between you and Pet Screening relating in any way to or arising out of related to the Site or Services, SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, rather than through other legal proceedings in court, except that (a) either party may assert a claim in small claims court, if it meets the criteria for such, where the total amount of the award sought is less than $10,000 and (b) either party may pursue preliminary claims for injunctive or equitable relief so long as the party does not seek damages or attorneys’ fees. Arbitration is more informal than a lawsuit filed in court. It uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to limited review by courts. You and Pet Screening agree that the Federal Arbitration Act governs the interpretation and enforcement of this Section.
YOU AND PET SCREENING AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND PET SCREENING AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS.
The assigned independent arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this or any other applicable Terms, or any part thereof, including, but not limited to, any claim that all or any part of these Terms are void or voidable.
All arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (https://adr.org/consumer) in effect at the time of the filing of the demand for arbitration, including the AAA’s Supplementary Procedures for Consumer-Related Disputes (as applicable). The AAA’s rules are available at http://www.adr.org. A form for initiating arbitration proceedings is available on the AAA’s site at http://www.adr.org. In addition to filing this form with the AAA in accordance with its rules and procedures, you must also send a copy of the completed form to Pet Screening at the following address in order to initiate arbitration proceedings: Pet Screening, 603 S Church Street, Unit 218, Mooresville, NC 28115.
The arbitrator will decide the substance of all claims in accordance with the laws of the State of North Carolina, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different users, but is bound by rulings in prior arbitrations involving the same Pet Screening user to the extent required by applicable law or regulation. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
You and Pet Screening agree that these Additional Procedures for Multiple Case Filings (in addition to the Arbitration Procedures above) shall apply if you choose to participate in a Multiple Case Filing. If 25 or more similar disputes (including yours) are asserted against Pet Screening by the same or coordinated counsel or are otherwise coordinated (“Multiple Case Filing”), the resolution of your dispute might be delayed and ultimately proceed in court. You and Pet Screening agree that as part of these procedures, the parties’ counsel shall meet and confer in good faith in an effort to resolve the disputes, streamline procedures, address the exchange of information, modify the number of disputes to be adjudicated, and conserve the parties’ and the AAA’s resources.
If your claim is part of a Multiple Case Filing, any applicable limitations periods (including statutes of limitations) shall be tolled for your claim from the time that your dispute is first submitted to the AAA until your dispute is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to this provision.
STAGE ONE: If at least 50 disputes are submitted as part of the Multiple Case Filing, counsel for the claimants and counsel for Pet Screening shall each select 25 disputes to be filed and to proceed as cases in individual arbitrations as part of this initial staged process. The number of disputes to be selected to proceed in Stage One can be increased by agreement of counsel for the parties (and if there are fewer than 50 disputes, all shall proceed individually in Stage One). Each of the 50 (or fewer) cases shall be assigned to a different arbitrator and proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage One. The remaining disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this initial set of proceedings, counsel for the parties shall participate in a global mediation session with a retired federal or state court judge jointly selected by counsel in an effort to resolve the remaining disputes (as informed by the adjudications of cases in Stage One), and Pet Screening shall pay the mediator’s fee.
STAGE TWO: If the remaining disputes have not been resolved at the conclusion of Stage One, counsel for the claimants and counsel for Pet Screening shall each select 40 disputes per side to be filed and to proceed as cases in individual arbitrations as part of a second staged process. The number of disputes to be selected to proceed as part of this second staged process can be increased by agreement of counsel for the parties (and if there are fewer than 80 disputes, all shall proceed individually in Stage Two). No more than five cases may be assigned to a single arbitrator to proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage Two. The remaining disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this second set of staged proceedings, the parties shall engage in a global mediation session of all remaining disputes with a retired federal or state court judge jointly selected by counsel in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stages One and Two), and Pet Screening shall pay the mediator’s fee.
Upon the completion of the mediation set forth in Stage Two, each remaining dispute (if any) that is not settled or not withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of these Terms. Notwithstanding the foregoing, counsel for the parties may mutually agree in writing to proceed with the adjudication of some or all of the remaining disputes in individual arbitrations consistent with the process set forth in Stage Two (except Disputes shall be randomly selected and mediation shall be elective by agreement of counsel) or through another mutually-agreeable process. A court of competent jurisdiction shall have the authority to enforce the Additional Procedures for Multiple Case Filings, including the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees.
The Additional Procedures for Multiple Case Filings provision and each of its requirements are essential parts of this arbitration agreement. If, after exhaustion of all appeals, either an arbitrator or a court of competent jurisdiction decides that the Additional Procedures for Multiple Case Filings apply to your dispute and are not enforceable, then your dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of the Terms.
Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. For claims under $10,000, Pet Screening will reimburse you for all arbitration fees, including the initial filing fee, if you are deemed the prevailing party by the arbitrator.
With the exception of any of the provisions in these Terms identified in the next sentence, if an arbitrator or court decides that any part of these Terms is invalid or unenforceable, the other parts of these Terms shall still apply. If an arbitrator or court decides that any of the provisions in this Section ("Prohibition of Class and Representative Actions and Non-Individualized Relief") or ("Additional Procedures for Multiple Case Filings”) is invalid or unenforceable as to you, then the entirety of this Section shall be null and void as to you.
IF YOU ARE A NEW USER, YOU CAN CHOOSE TO REJECT THIS SECTION ("OPT-OUT") BY MAILING US A WRITTEN OPT-OUT NOTICE ("OPT-OUT NOTICE"). THE OPT-OUT NOTICE MUST BE POSTMARKED NO LATER THAN 30 DAYS AFTER THE DATE YOU ACCEPT THE TERMS FOR THE FIRST TIME. YOU MUST MAIL THE OPT-OUT NOTICE TO Chief Legal Counsel, Pet Screening, 603 S Church Street, Unit 218, Mooresville, NC 28115.
You acknowledge and agree that Pet Screening may provide notices and other disclosures to you electronically by posting such notices or other disclosures on Pet Screening’s website or by emailing it to you at any email address provided to Pet Screening by you. Such notices or other disclosures shall be considered received by you following the posting on the website or twenty-four (24) hours following the email being sent to you, as applicable. Any such electronic notice or other disclosure shall have the same effect and meaning as if it had been provided to you as a paper copy.
We may add to, change or remove any part of these Terms, at any time without prior notice to you other than listing of a later effective date than the one set forth at the top of these Terms. Such modification shall be effective immediately upon posting at the Site. As your next visit to the Site or use of the Services may be governed by different Terms, we encourage you to look for a new effective date on these Terms when you visit the Site or use the Services. It is your responsibility to check these Terms periodically for changes. If we make any material changes to these Terms, we will endeavor to provide registered users with additional notice of any changes, such as at your e-mail address of record or when you log-in to your account.
Your use or continued use of the Services following the posting or notice of any changes to these Terms or any other posted policies shall constitute your acceptance of the changed Terms or policies.
These Terms, along with any rules or guidelines published on the Site constitute the entire agreement between Pet Screening and you with respect to your use of our Services. If there is any conflict between the Terms and any other rules or instructions posted on the Site or in connection with the Services, the Terms shall control. No amendment to these Terms by you by shall be effective unless acknowledged in writing by Pet Screening. These Terms shall be governed by, and construed in accordance with, the laws of the state of North Carolina, without reference to its choice of law rules. Subject to the arbitration provisions above, exclusive venue for any action arising out of or in connection with this agreement shall be in Charlotte, North Carolina. The parties each hereby consent to the jurisdiction and venue in Charlotte, North Carolina and waive any objections to such jurisdiction and venue. Notwithstanding the foregoing, you agree that Pet Screening shall be entitled to apply for injunctive remedies or other equitable relief in any jurisdiction. Subject to any applicable law to the contrary, you agree that any cause of action arising out of or related to the use of our Services must be commenced within one (1) year after the cause of action accrues, or such action will be permanently barred. If any portion of these Terms is found to be unenforceable or invalid for any reason, that provision will be limited or eliminated to the minimum extent necessary so that the rest of these Terms will otherwise remain in full force and effect. You may not assign your rights or obligations under these Terms without the prior written consent of Pet Screening. Pet Screening’s failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right. Any sections or terms which by their nature should survive or are otherwise necessary to enforce the purpose of these Terms, will survive the termination of these Terms. All headings included in these Terms are included for convenience only, and shall not be considered in interpreting these Terms. These Terms do not limit any rights that Pet Screening may have pursuant to any intellectual property laws or any other laws. All rights and remedies available to Pet Screening, pursuant to this Agreement or otherwise, at law or in equity, are cumulative and not exclusive of any other rights or remedies that may be available to Pet Screening. In no event shall you seek or be entitled to rescission, injunctive or other equitable relief, or to enjoin or restrain the operation of the Services, or any other materials issued in connection therewith, or exploitation of the Services or any data or Pet Information or other material used or displayed through the Services. Except as otherwise expressly set forth herein, there shall exist no right of any person, other than you and Pet Screening, to claim a beneficial interest in these Terms or any rights occurring by virtue of these Terms. No independent contractor relationship, partnership, joint venture, employer-employee or franchise relationship is created by these Terms.
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
Pet Screening is committed to accessibility and our policy is to ensure full and equal access to our services to everyone, including people with disabilities. We believe that PetScreening.com adheres to the best practices for compliance with the Americans with Disabilities Act. If you are experiencing difficulty with any content or require assistance with any part of our site, please contact us at support@petscreening.com during normal business hours from 9:00am to 6:00pm EST and we will be happy to assist.
If you have any questions, complaints, or claims, you may contact Pet Screening at
603 S Church Street, Unit 218
Mooresville, NC, 28115
U.S.A.
Last Updated: April 1, 2026
Please read the following Terms of Service (“Terms”) carefully as they affect your legal rights. These Terms contain an arbitration agreement that requires the use of arbitration on an individual basis toresolve certain types of disputes rather than jury or any other court proceedings, or class actions of any kind. The arbitration agreement is setforth in the “Dispute Resolution” section below.
These Terms govern your use of our products and services,including any content or information provided as part of our website (the “Site”) or such related products, services or websites collectively, the “Services”), which are owned or operated by BetterPet (“BetterPet”, “we”, “our”or “us”), a subsidiary of Pet Screening, Inc. As used in these Terms and unless separately identified as applicable to either an individual or entity, “you” and “your” refer to you individually.
We take your privacy seriously. Your submission ofpersonally identifiable information through the Site is governed by our Privacy Policy, available here. Please read these Terms carefully before you access the Services, as theseTerms form a binding legal agreement between you and BetterPet. The form andnature of the content and all information posted on the Site is subject tochange without notice. Your continued access of the Site after such changes conclusively demonstrates your acceptance of those changes.
IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE SERVICES. YOUR USE OF OUR SERVICES REQUIRES YOUR ACCEPTANCE OF THESE TERMS ASTHEY MAY BE AMENDED FROM TIME TO TIME.
You agree that we shall not be liable to you or to any thirdparty for any modification, suspension or discontinuance of the Site, in wholeor in part, or of any service, information and materials contained herein, software used to make the Site, or feature or product offered through the Site. We reserve complete and sole discretion with respect to the operation of the Services. We also reserve the right to withdraw, suspend, or discontinue any functionality or feature of the Services at any time.
603 S Church Street, Unit 218
Mooresville, NC, 28115
U.S.A.
1. Overview of Services
If you have any questions, complaints, or claims, you may contact BetterPet at support@betterpet.com.
Betterpet provides a variety of digital resources and tools for pet owners, including access to a curated library of educational articles and product evaluations to assist you in making informed decisions for your pet’s well-being. Please be advised that all content and tools provided through our platform are for informational and educational purposes only and do not constitute professional veterinary advice, diagnosis, or treatment. By accessing our services, you acknowledge that Betterpet is not a medical provider and that any reliance on the information provided is at your own discretion; always seek the advice of a licensed veterinarian regarding any medical condition or health goals for your pet.
BetterPet is committed to accessibility and our policy is toensure full and equal access to our services to everyone, including people withdisabilities. We believe that PetScreening.com adheres to the best practices for compliance with the Americans with Disabilities Act. If you areexperiencing difficulty with any content or require assistance with any part ofour site, please contact us at support@betterpet.com during normal business hours and we will be happy to assist.
2. Limited License; Permitted Use; Ownership
Under California Civil Code Section 1789.3, California usersare entitled to the following consumer rights notice: California residents mayreach the Complaint Assistance Unit of the Division of Consumer Services of theCalifornia Department of Consumer Affairs by mail at 1625 North Market Blvd.,Sacramento, CA 95834, or by telephone at (916)445-1254 or (800) 952-5210.
The Services provided by BetterPet are licensed, not sold. Subject to the terms and conditions herein, BetterPet grants you a limited, revocable, non-transferable, nonsublicensable, non-exclusive license and right to access the Services through a generally available mobile device or web browser. This license is personal to you, and you may not resell our Services, permit other users access to our Services through your account, or use the Services to host information for others. Any commercial use not expressly authorized is prohibited. You acknowledge that, except as otherwise expressly provided, these Terms are solely between you and BetterPet. Your rights are subject to your compliance with these Terms as well as any other agreements applicable to the Services you are using.
These Terms, along with any rules or guidelines published onthe Site constitute the entire agreement between BetterPet and you with respectto your use of our Services. If there is any conflict between the Terms and anyother rules or instructions posted on the Site or in connection with theServices, the Terms shall control. No amendment to these Terms by you by shall beeffective unless acknowledged in writing by BetterPet. These Terms shall begoverned by, and construed in accordance with, the laws of the state of NorthCarolina, without reference to its choice of law rules. Subject to thearbitration provisions above, exclusive venue for any action arising out of orin connection with this agreement shall be in Charlotte, North Carolina. Theparties each hereby consent to the jurisdiction and venue in Charlotte, NorthCarolina and waive any objections to such jurisdiction and venue.Notwithstanding the foregoing, you agree that BetterPet shall be entitled to apply for injunctive remedies or other equitable relief in any jurisdiction.Subject to any applicable law to the contrary, you agree that any cause ofaction arising out of or related to the use of our Services must be commencedwithin one (1) year after the cause of action accrues, or such action will bepermanently barred. If any portion of these Terms is found to be unenforceableor invalid for any reason, that provision will be limited or eliminated to theminimum extent necessary so that the rest of these Terms will otherwise remainin full force and effect. You may not assign your rights or obligations underthese Terms without the prior written consent of BetterPet. BetterPet’s failureto insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right. Any sections or terms which by theirnature should survive or are otherwise necessary to enforce the purpose ofthese Terms, will survive the termination of these Terms. All headings includedin these Terms are included for convenience only, and shall not be consideredin interpreting these Terms. These Terms do not limit any rights that BetterPetmay have pursuant to any intellectual property laws or any other laws. Allrights and remedies available to BetterPet, pursuant to this Agreement orotherwise, at law or in equity, are cumulative and not exclusive of any otherrights or remedies that may be available to BetterPet. In no event shall youseek or be entitled to rescission, injunctive or other equitable relief, or toenjoin or restrain the operation of the Services, or any other materials issuedin connection therewith, or exploitation of the Services or any data or informationor other material used or displayed through the Services. Except as otherwiseexpressly set forth herein, there shall exist no right of any person, otherthan you and BetterPet, to claim a beneficial interest in these Terms or anyrights occurring by virtue of these Terms. No independent contractorrelationship, partnership, joint venture, employer-employee or franchiserelationship is created by these Terms.
The Site, all of the information and materials contained herein, and the software used to make the Site available are and shall remain the property of BetterPet and its licensors and suppliers, and are protected, without limitation, pursuant to U.S. and foreign copyright, trademark, patent and/or other proprietary rights and laws. You do not acquire any right, title or interest therein by virtue of accessing the Site or making use of the permitted uses allowed under these Terms. You may not copy or download any information from the Services except with the prior written approval of BetterPet. Furthermore, without the prior written approval of BetterPet, you may not distribute, publicly perform or display, lease, sell, transmit, transfer, publish, edit, copy, create derivative works from, rent, sub-license, distribute, decompile, disassemble, reverse engineer or otherwise make unauthorized use of the Services. You agree not to remove, obscure, or alter copyright, patent, trademark, or other proprietary rights notices affixed tothe Services.
16. Miscellaneous
The trademarks, logos, service marks, brand identities, title, characters, trade names, graphics, designs, copyrights and other properties (collectively the “Trademarks”) displayed on the Site are protected intellectual property that include registered and unregistered trademarks of BetterPet and others. Nothing contained on the Site should be construed as granting, by implication, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of BetterPetor such third party that may own the Trademark. Your misuse of the Trademarksdisplayed on the Site, or any other content on the Site, except as provided herein, is strictly prohibited.
Your use or continued use of the Services following theposting or notice of any changes to these Terms or any other posted policiesshall constitute your acceptance of the changed Terms or policies.
Making unauthorized copies or distribution of BetterPetinformation or otherwise violating these Terms may result in the termination ofyour BetterPet account, prohibition on use of the Services, and further legalaction. BetterPet reserves the right to limit your use of or access to the Services, in its sole discretion in order to maintain the performance andavailability of the Services and to enforce these Terms.
We may add to, change or remove any part of these Terms, atany time without prior notice to you other than listing of a later effectivedate than the one set forth at the top of these Terms. Such modification shallbe effective immediately upon posting at the Site. As your next visit to theSite or use of the Services may be governed by different Terms, we encourageyou to look for a new effective date on these Terms when you visit the Site oruse the Services. It is your responsibility to check these Terms periodicallyfor changes. If we make any material changes to these Terms, we will endeavorto provide registered users with additional notice of any changes, such as atyour e-mail address of record or when you log-in to your account.
BetterPet is not liable for the loss, corruption, alteration or removal of any information transmitted using our Services. By using our Services, you expressly waive the right to seek damages and agree to hold BetterPet harmless for any such loss, alteration, corruption or removal.
15. Changes to the Terms
3. Your Eligibility; Your Responsibility
You acknowledge and agree that BetterPet may provide noticesand other disclosures to you electronically by posting such notices or otherdisclosures on BetterPet’s website or by emailing it to you at any email address provided to BetterPet by you. Such notices or other disclosures shallbe considered received by you following the posting on the website or twenty-four (24) hours following the email being sent to you, as applicable. Any such electronic notice or other disclosure shall have the same effect and meaning as if it had been provided to you as a paper copy.
To be eligible to use the Services, you represent andwarrant that you: (a) are at least 18 years of age, or otherwise over the ageof majority in the jurisdiction in which you reside; (b) are not currentlyrestricted from the Services and are not otherwise prohibited from having anaccount related thereto; (c) will only maintain one account at any given time;(d) have full power and authority to enter into these Terms and doing so willnot violate any other agreement to which you are a party; and (e) will notviolate any rights of BetterPet or a third party.
14. Electronic Notices and Disclosures
By registering for our Services, you represent and warrantthat all information you submit to us is true and accurate. You assume allresponsibility for your use of, and access to, the Services. Accounts are for asingle user. Any multiple-party use is prohibited. For example, sharing a loginbetween individual users is prohibited. You acknowledge and agree that you are solelyresponsible for protecting your password and other personal information and forthe consequences of not protecting such data. You shall use your best effortsto prevent unauthorized use of our Services or your account and shall promptlyreport to BetterPet any suspected unauthorized use or other breach of security.You agree not to transfer your account to another party and not to use theaccounts of others.
IF YOU ARE A NEW USER, YOU CAN CHOOSE TO REJECT THIS SECTION("OPT-OUT") BY MAILING US A WRITTEN OPT-OUT NOTICE ("OPT-OUTNOTICE"). THE OPT-OUT NOTICE MUST BE POSTMARKED NO LATER THAN 30 DAYSAFTER THE DATE YOU ACCEPT THE TERMS FOR THE FIRST TIME. YOU MUST MAIL THEOPT-OUT NOTICE TO Pet Screening, Inc., Attn: Chief Legal Counsel, 603 S. ChurchStreet, Unit 218, Mooresville, NC 28115.
4. User Content
Opt-Out Procedure
We may include features on the Site that allow you to shareyour information, comments, reviews, ideas, concepts and other texts, photos,pictures and other images (together referred to as “User Content”) withus and other users of the Site. By sharing User Content through the Site, yourUser Content may become publicly accessible.
Severability. With the exception of any of theprovisions in these Terms identified in the next sentence, if an arbitrator orcourt decides that any part of these Terms is invalid or unenforceable, theother parts of these Terms shall still apply. If an arbitrator or court decidesthat any of the provisions in this Section ("Prohibition of Class andRepresentative Actions and Non-Individualized Relief") or("Additional Procedures for Multiple Case Filings”) is invalid orunenforceable as to you, then the entirety of this Section shall be null andvoid as to you.
You hereby grant to BetterPet a worldwide, non-exclusive,transferable, royalty-free, perpetual, irrevocable right and license, withoutcompensation to you:
Costs of Arbitration. Payment of all filing,administration and arbitrator fees will be governed by the AAA’s rules. Forclaims under $10,000, BetterPet will reimburse you for all arbitration fees,including the initial filing fee, if you are deemed the prevailing party by thearbitrator.
A. to use, reproduce, distribute, adapt (including withoutlimitation edit, modify, translate, and reformat), derive, transmit, displayand perform, publicly or otherwise, such User Content, in any media now knownor hereafter developed, for our and our affiliates’ business purposes;
The Additional Procedures for Multiple Case Filingsprovision and each of its requirements are essential parts of this arbitrationagreement. If, after exhaustion of all appeals, either an arbitrator or a courtof competent jurisdiction decides that the Additional Procedures for MultipleCase Filings apply to your dispute and are not enforceable, then your disputeshall not proceed in arbitration and shall only proceed in a court of competentjurisdiction consistent with the remainder of the Terms.
B. to sublicense the foregoing rights, through multipletiers, to the maximum extent permitted by applicable law; and
Upon the completion of the mediation set forth in Stage Two,each remaining dispute (if any) that is not settled or not withdrawn shall beopted out of arbitration and may proceed in a court of competent jurisdictionconsistent with the remainder of these Terms. Notwithstanding the foregoing,counsel for the parties may mutually agree in writing to proceed with theadjudication of some or all of the remaining disputes in individualarbitrations consistent with the process set forth in Stage Two (except Disputesshall be randomly selected and mediation shall be elective by agreement ofcounsel) or through another mutually-agreeable process. A court of competentjurisdiction shall have the authority to enforce the Additional Procedures forMultiple Case Filings, including the power to enjoin the filing or prosecutionof arbitrations and the assessment or collection of arbitration fees.
C. to use User Content as news or information in any and allmedia and for advertising or promotional purposes, whether or not in connectionwith your submission.
STAGE TWO: If the remaining disputes have not been resolvedat the conclusion of Stage One, counsel for the claimants and counsel for BetterPetshall each select 40 disputes per side to be filed and to proceed as cases inindividual arbitrations as part of a second staged process. The number ofdisputes to be selected to proceed as part of this second staged process can beincreased by agreement of counsel for the parties (and if there are fewer than80 disputes, all shall proceed individually in Stage Two). No more than fivecases may be assigned to a single arbitrator to proceed individually. If a caseis withdrawn before the issuance of an arbitration award, another claim shallbe selected to proceed as part of Stage Two. The remaining disputes shall notbe filed or deemed filed in arbitration nor shall any arbitration fees beassessed or collected in connection with those claims. After this second set ofstaged proceedings, the parties shall engage in a global mediation session ofall remaining disputes with a retired federal or state court judge jointlyselected by counsel in an effort to resolve the remaining Disputes (as informedby the adjudications of cases in Stages One and Two), and BetterPet shall paythe mediator’s fee.
The foregoing licenses shall survive any termination of youruse of the Site. For all of the User Content you share through the Site,you represent and warrant that you have all rights necessary for you to grantthese licenses, and that such User Content, and your provision or creationthereof through the Site, complies with all applicable laws, rules, andregulations and does not infringe or otherwise violate the copyright,trademark, trade secret, privacy or other intellectual property or other rightsof any third party, and is furthermore free from viruses and other malware. You further, to the extent permissible by law, irrevocably waive any“moral rights” or other rights with respect to attribution of authorship orintegrity of materials regarding each item of User Content that you submit.
STAGE ONE: If at least 50 disputes are submitted as part ofthe Multiple Case Filing, counsel for the claimants and counsel for BetterPetshall each select 25 disputes to be filed and to proceed as cases in individualarbitrations as part of this initial staged process. The number of disputes tobe selected to proceed in Stage One can be increased by agreement of counselfor the parties (and if there are fewer than 50 disputes, all shall proceedindividually in Stage One). Each of the 50 (or fewer) cases shall be assignedto a different arbitrator and proceed individually. If a case is withdrawnbefore the issuance of an arbitration award, another claim shall be selected toproceed as part of Stage One. The remaining disputes shall not be filed ordeemed filed in arbitration nor shall any arbitration fees be assessed orcollected in connection with those claims. After this initial set ofproceedings, counsel for the parties shall participate in a global mediationsession with a retired federal or state court judge jointly selected by counselin an effort to resolve the remaining disputes (as informed by theadjudications of cases in Stage One), and BetterPet shall pay the mediator’sfee.
Please note that we do not solicit or encourage submissionsof User Content containing ideas or suggestions relating to the Site or ourbusiness. If you send us any ideas or suggestions, regardless of thetopic, we will have no obligations with respect to such ideas or suggestions(including without limitation, confidentiality and/or compensation) and may usethem for any purpose whatsoever. You understand and acknowledge that we haveboth internal resources and other external resources that may have developed,or may in the future develop, ideas identical to or similar to any ideas orsuggestions or comments to suggestions you may submit. Any idea or suggestionyou submit to us shall be subject to the foregoing User Content policy andterms.
If your claim is part of a Multiple Case Filing, anyapplicable limitations periods (including statutes of limitations) shall betolled for your claim from the time that your dispute is first submitted to theAAA until your dispute is selected to proceed as part of a staged process or issettled, withdrawn, otherwise resolved, or opted out of arbitration pursuant tothis provision.
You acknowledge and agree that we reserve the right (buthave no obligation) to do one or all of the following, at our sole discretion:(i) evaluate User Content before allowing it to be posted on the Site; (ii)monitor User Content; (iii) alter, remove, reject, or refuse to post or allowto be posted, without notice to you, any User Content, for any reason or for noreason whatsoever; provided, however, that we shall have no obligation orliability to you for failure to do so or for doing so in any particular manner;and/or (iv) disclose any User Content, and the circumstances surrounding theirtransmission, to any third party in order to operate the Site; to protect usand our employees, officers, directors, shareholders, agents, andrepresentatives, and the Site’s users and visitors; to comply with legalobligations or governmental requests; to enforce these Terms; or for any otherreason or purpose.
Additional Procedures for Multiple Case Filings. Youand BetterPet agree that these Additional Procedures for Multiple Case Filings(in addition to the Arbitration Procedures above) shall apply if you choose toparticipate in a Multiple Case Filing. If 25 or more similar disputes(including yours) are asserted against BetterPet by the same or coordinatedcounsel or are otherwise coordinated (“Multiple Case Filing”), theresolution of your dispute might be delayed and ultimately proceed in court.You and BetterPet agree that as part of these procedures, the parties’ counselshall meet and confer in good faith in an effort to resolve the disputes,streamline procedures, address the exchange of information, modify the numberof disputes to be adjudicated, and conserve the parties’ and the AAA’sresources.
As between you and BetterPet, you own the information,materials, photos, or other data you provide BetterPet under these Terms. Wemay use any information that you upload or otherwise provide to BetterPet inconnection with the Services in order to provide and promote the Services or BetterPet’sbusiness. Accordingly, you grant to BetterPet, and all of its subsidiaries,affiliates, successors, and assigns, a worldwide, perpetual, royalty-free,fully paid, sublicensable, non-exclusive, and transferable right to use, sell,publish, reproduce, distribute, modify, prepare derivative works of, adapt,publicly display and otherwise use the information. Such right to use such informationshall survive the termination of these Terms and termination of the Services.You authorize us to use, forward, or post your profile or related informationon other sites and services. Any information you submit to us is provided atyour own risk of loss. BetterPet is not responsible for the content of the informationthat you submit that is uploaded to, stored on, or otherwise processed by theunderlying hardware or software used to provide the Services. You are solelyresponsible for all information you share, provide, display, publish, ordisseminate to others, whether such action was taken by us or you. By providinginformation to us, you represent and warrant that you are entitled to submit itand that it is not confidential and not in violation of any law, contractualrestrictions or other third-party rights (including any intellectual propertyrights). BetterPet may also remove or delete your information from the Servicesat any time in its sole discretion.
The arbitrator will decide the substance of all claims inaccordance with the laws of the State of North Carolina, including recognizedprinciples of equity, and will honor all claims of privilege recognized by law.The arbitrator shall not be bound by rulings in prior arbitrations involvingdifferent users, but is bound by rulings in prior arbitrations involving thesame BetterPet user to the extent required by applicable law or regulation. Thearbitrator’s award shall be final and binding and judgment on the awardrendered by the arbitrator may be entered in any court having jurisdictionthereof.
5. Acceptable Use Policy
All arbitration will be conducted by the AmericanArbitration Association ("AAA") under its Consumer ArbitrationRules (https://adr.org/consumer) in effect at the time of the filing of thedemand for arbitration, including the AAA’s Supplementary Procedures forConsumer-Related Disputes (as applicable). The AAA’s rules are available athttp://www.adr.org. A form for initiating arbitration proceedings is availableon the AAA’s site at http://www.adr.org. In addition to filing this form withthe AAA in accordance with its rules and procedures, you must also send a copyof the completed form to BetterPet at the following address in order toinitiate arbitration proceedings: BetterPet, 603 S Church Street, Unit 218,Mooresville, NC 28115.
You agree to comply with all applicable laws and regulationsin connection with your use of the Site. You may not use our Site to post ortransmit any illegal material, including without limitation any transmissionsthat would constitute a criminal offense, give rise to civil liability, orotherwise violate any local, state, national or international law orregulation.
Arbitration Procedures. The assigned independentarbitrator, and not any federal, state, or local court or agency, shall haveexclusive authority to resolve any dispute arising out of or relating to theinterpretation, applicability, enforceability or formation of this or any otherapplicable Terms, or any part thereof, including, but not limited to, any claimthat all or any part of these Terms are void or voidable.
You may not (and you expressly agree that you will not) doany of the following, which violate these Terms:
YOU AND BETTERPET AGREE THAT EACH OF US MAY BRING CLAIMSAGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASSMEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESSBOTH YOU AND BETTERPET AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE ORJOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDEOVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ANYRELIEF AWARDED CANNOT AFFECT OTHER USERS.
A. Post, upload, share, transmit, distribute, facilitatedistribution of, or otherwise make available, through or in connection with theSite:
Prohibition of Class and Representative Actions andNon-Individualized Relief
You and BetterPet agree that any and all disputes or claimsat law or equity that have arisen or may arise between you and BetterPetrelating in any way to or arising out of related to the Site or Services, SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, rather thanthrough other legal proceedings in court, except that (a) either party mayassert a claim in small claims court, if it meets the criteria for such, wherethe total amount of the award sought is less than $10,000 and (b) either partymay pursue preliminary claims for injunctive or equitable relief so long as theparty does not seek damages or attorneys’ fees. Arbitration is more informalthan a lawsuit filed in court. It uses a neutral arbitrator instead of a judgeor jury, allows for more limited discovery than in court, and is subject tolimited review by courts. You and BetterPet agree that the Federal ArbitrationAct governs the interpretation and enforcement of this Section.
B. Use the Site for any fraudulent or unlawful purpose.
13. Dispute Resolution
C. Use the Site to defame, abuse, harass, stalk, threaten orotherwise violate the legal rights of others, including without limitationothers’ privacy rights or rights of publicity, or harvest or collect personallyidentifiable information about users of the Site.
You agree to defend, indemnify and hold the BetterPetParties harmless from any claim or demand, including reasonable attorneys’fees, made by any third party arising out of or relating to (a) any violationof these Terms by you; (b) content or material you submit or otherwise transmitthrough our Services; (c) your violation of any rights of another; or (d) youruse of the Services. BetterPet reserves the right, at its own expense, toassume the exclusive defense and control of any matter otherwise subject todefense by you.
D. Impersonate any person or entity, including withoutlimitation any representative of BetterPet or an affiliate; falsely state orotherwise misrepresent your affiliation with any person or entity in connectionwith the Site; or express or imply that we endorse any statement you make.
12. Indemnity
E. Interfere with or disrupt the operation of the Site orthe servers or networks used to make the Site available; or violate anyrequirements, procedures, policies or regulations of such networks.
EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATIONOF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATETHE RISKS OF THIS AGREEMENT BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTEDIN THE PRICING OFFERED BY BETTERPET TO YOU AND IS AN ESSENTIAL ELEMENT OF THEBASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLEAND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS INSECTIONS 10 AND 11 WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSEOF ANY LIMITED REMEDY IN THESE TERMS.
F. Restrict or inhibit any other person from using the Site (including without limitation by hacking or defacing any portion of the Site).
SOME STATES OR JURISDICTIONS MAY NOT ALLOW THE EXCLUSION ORTHE LIMITATION OF LIABILITY. IN SUCH STATES OR JURISDICTIONS, THE BETTERPETPARTIES’ LIABILITY TO YOU SHALL BE LIMITED TO THE FULL EXTENT PERMITTED BY LAW.
G. Use the Site to advertise or offer to sell or buy anygoods or services for any business purpose, without BetterPet’s express priorwritten consent.
A BETTERPET PARTY’S TOTAL CUMULATIVE LIABILITY SHALL IN NOEVENT EXCEED THE LESSER OF: (A) THE AMOUNT YOU PAID BETTERPET FOR YOUR USE OFTHE SERVICES IN THE PRIOR TWELVE (12) MONTHS; AND (B) THE SUM OF ONE HUNDRED(100) US DOLLARS.
H. Reproduce, duplicate, copy, sell, resell or otherwiseexploit for any commercial purposes, any portion of, use of, or access to theSite.
UNDER NO CIRCUMSTANCES WILL BETTERPET, ITS AFFILIATES,EMPLOYEES, AGENTS, REPRESENTATIVES, LICENSORS OR OTHER THIRD PARTY PARTNERS (“BETTERPETPARTIES”) BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT,INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUTOF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, WHETHERBASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGALTHEORY; INCLUDING WITHOUT LIMITATION DAMAGES RESULTING FROM LOST PROFITS, LOSTDATA, LOSS OF BUSINESS OR BUSINESS INTERRUPTION, WHETHER DIRECT OR INDIRECT,ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OURSERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), ORANY OTHER LEGAL THEORY. YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS AGREEMENTSHALL BE FOR YOU TO DISCONTINUE YOUR USE OF THE SERVICES.
I. Modify, adapt, translate, reverse engineer, decompile ordisassemble any portion of the Site.
11. Limitation of Liability
J. Remove any copyright, trademark or other proprietaryrights notice from the Site or materials originating from the Site.
SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATIONOF IMPLIED WARRANTIES OR CONDITIONS, OR ALLOW LIMITATIONS ON HOW LONG ANIMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TOYOU. IN SUCH EVENT, BETTERPET’S WARRANTIES AND CONDITIONS WITH RESPECT TO THESERVICES WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW INSUCH JURISDICTION.
K. Frame or mirror any part of the Site without our expressprior written consent.
YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. ALL SITECONTENT AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS,WITHOUT WARRANTIES OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED, INCLUDINGWITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR APARTICULAR PURPOSE, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, NONINFRINGEMENT,AVAILABILITY OR ACCURACY OF INFORMATION. BETTERPET DOES NOT WARRANT THAT THESERVICES WILL BE AVAILABLE, WILL MEET YOUR REQUIREMENTS OR WILL OPERATE IN ANUNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE MANNER OR THAT ERRORS OR DEFECTSWILL BE CORRECTED. BETTERPET DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES, ORCONDITIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SERVICES, INTERMS OF THEIR ACCURACY, RELIABILITY, TIMELINESS, COMPLETENESS, OR OTHERWISE.
L. Create a database by systematically downloading andstoring User Content or other material from the Site.
Actual service coverage, speeds, locations and quality mayvary. BetterPet will attempt to provide the Services at all times, except forlimited periods for maintenance and repair. However, the Services may besubject to unavailability for a variety of factors beyond our control includingemergencies, third-party service failures, transmission, equipment or networkproblems or limitations, interference, signal strength, and may be interrupted, limited or curtailed. Delays or omissions may occur. We are not responsible fordata, messages or pages lost, not delivered, delayed or misdirected because ofinterruptions or performance issues with the Services or communicationsservices or networks. We may impose usage or Services limits, suspend theServices, or block certain kinds of usage in our sole discretion to protectusers or the Services. The accuracy and timeliness of data received is notguaranteed.
M. Use any robot, spider, site search/retrieval applicationor other manual or automatic device to retrieve, index, “scrape,” “data mine” or in any way gather information from the Site or reproduce or circumvent thenavigational structure or presentation of the Site.
10. Disclaimer of Warranty
Additionally, you acknowledge and agree that you (and not BetterPet) are responsible for obtaining and maintaining all telecommunications, broadband, and computer hardware, equipment, and services needed to access anduse the Site, and paying all charges related thereto.
BetterPet may deny or restrict your access to all or part ofthe Services without notice in its reasonable discretion if it deems that youhave engaged in any conduct or activities that BetterPet in its reasonablediscretion believes violates the letter or spirit of any of these Terms. In theevent that the Services are terminated for any reason or no reason, youacknowledge and agree that you will continue to be bound by these Terms.Following termination, you shall immediately cease use of the Services and anylicense granted to you under any agreement related to your use of the Servicesshall immediately terminate. Upon termination, BetterPet reserves the right todelete all of your information stored on BetterPet’s servers at any time. BetterPetwill not be liable to you or any third party as a result of the termination ofthe Services or for any actions taken by BetterPet pursuant to these Terms as aresult of such termination. Without limiting the generality of the foregoing, BetterPetwill not be liable to you or any third party for damages, compensation, orreimbursement relating to your use of the Services, or the termination thereof.
BetterPet enforces a zero-tolerance SPAM policy regardinginformation transmitted through our network. BetterPet may determine in itssole discretion whether any transmissions are considered SPAM. SPAM includes,but is not limited to, the following:
9. Right to Restrict or Terminate Access
The Site is controlled, operated and administered by BetterPetfrom its offices within the United States of America and is not intended tosubject BetterPet to the laws or jurisdiction of any state, country orterritory other than that of the United States. We do not represent or warrantthat the Site or any part thereof is appropriate or available for use in anyparticular jurisdiction other than the United States. Those who choose toaccess the Site do so on their own initiative and at their own risk, and areresponsible for complying with all local statutes, orders, regulations, rules,and other laws. We may limit the Site’s availability, in whole or in part, toany person, geographic area or jurisdiction we choose, at any time and in oursole discretion. Note that your personal data, if you provide any, will bestored in BetterPet databases (including local storage) or databases managed bythird party service providers, which are located within and outside of theUnited States. Such data will be automatically transferred to thesedatabases, which may be located in countries where privacy rules differ and maybe less stringent than those of the country in which you reside.
If BetterPet determines that you have posted one or morearticles of SPAM, we may cancel your account immediately and take steps toprevent you from using the Site at any time thereafter.
8. International Users
You agree not to use the Site for the purpose of recruitingfor another website or service that offers competing functionality to the Site.
For more details on the information required for validnotification, see 17 U.S.C. 512(c)(3). You should be aware that, under the DMCA, claimants who make misrepresentations concerning copyright infringement may be liable for damages incurred as a result of the removal or blocking ofthe material, court costs, and attorney’s fees.
6. Third-Party Content & Websites
We do not control, and we are not responsible for, any data,content, services, or products (including software) that you access, download,receive or buy while using the Site. We may, but do not have any obligation to,block information, transmissions or access to certain information, services,products or domains to protect the Site, our network, the public or our users.We are not a publisher of third-party content accessed through the Site and arenot responsible for the content, accuracy, timeliness or delivery of anyopinions, advice, statements, messages, services, graphics, data or any otherinformation provided to or by third parties as accessible through the Site.
For your complaint to be valid under the DMCA, you mustprovide all of the following information when providing notice of the claimedcopyright infringement:
From time to time, the Site may contain references or linksto third-party materials not controlled by BetterPet or its suppliers orlicensors. BetterPet provides such information and links as a convenience toyou and should not be considered endorsements of such sites or any content,products or information offered on such sites. You acknowledge and agree that BetterPetis not responsible for any aspect of the information or content contained inany third-party materials or on any third-party sites accessible or linked tothe Site. You are responsible for evaluating whether you want to access or usea third-party site. Accordingly, if you decide to use third-party site, you doso at your own risk and agree that this Agreement does not apply to your use ofany third-party sites. You should review any applicable terms or privacy policyof a third-party site before using it or sharing any information.
By Email: support@betterpet.com
7. Copyright Protected Materials
By Mail: Pet Screening, Inc., Attn: Chief Legal Counsel, 603S. Church Street, Unit 218, Mooresville, NC 28115
BetterPet respects the intellectual property rights ofothers and expects that you do the same. You should assume that everything yousee or read on the Site is copyrighted unless otherwise noted and may not beused except as provided in these Terms or in the text on the Site without thewritten permission of BetterPet. We neither warrant nor represent that your useof content displayed on Site will not infringe rights of third parties notowned by or affiliated with us. Images, photographs, or illustrations displayedon the Site are either the property of, or used with permission by, BetterPet.The use of these materials by you, or anyone else authorized by you, isprohibited unless specifically permitted by these Terms or specific permissionprovided elsewhere on the Site. Any unauthorized use of the images may violatecopyright laws, trademark laws, the laws of privacy and publicity, andcommunications regulations and statutes.
Pursuant to the DMCA, notifications of claimed copyrightinfringement should be sent to a Service Provider’s Designated Agent.Notification must be submitted to the following Designated Agent for the Sitein the manner described below:
It is our policy to terminate, in appropriate circumstancesand in our sole discretion, the accounts of subscribers who infringe thecopyrights of others. BetterPet has the right, but not the obligation, toremove from the Site any files, material, information, software or othermaterial BetterPet believes is or may be, in its sole discretion, infringing orotherwise in violation of the rights of others.
We are committed to complying with U.S. copyright law and toresponding to claims of copyright infringement. We will promptly process andinvestigate notices of alleged infringement and will take appropriate actionsunder the Digital Millennium Copyright Act, Title 17, United States Code,Section 512(c) (“DMCA”).
Last Updated: April 2, 2026
Please read the following Terms of Service (“Terms”) carefully as they affect your legal rights. These Terms contain an arbitration agreement that requires the use of arbitration on an individual basis to resolve certain types of disputes rather than jury or any other court proceedings, or class actions of any kind. The arbitration agreement is set forth in the “Dispute Resolution” section below.
These Terms govern your use of our products and services, including any content or information provided as part of our website (the “Site”) or such related products, advisory services or websites, including the use of our technology driven proprietary screening platform (“Tech Platform”), (collectively, the “Services”), which are owned or operated by Pet Screening, Inc. or its subsidiaries (“Pet Screening”, “we”, “our” or “us”).
To use our Services, you must register with us and submit certain personally identifiable information for your authorized users. Your submission of information through the Site is governed by our Privacy Policy, available here. Please read these Terms carefully before you access the Services, as these Terms form a binding legal agreement between you and Pet Screening. The form and nature of the content and all information posted on the Site is subject to change without notice. Your continued access of the Site after such changes conclusively demonstrates your acceptance of those changes.
You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, in whole or in part, or of any service, information and materials contained herein, software used to make the Site, or feature or product offered through the Site. We reserve complete and sole discretion with respect to the operation of the Services. We also reserve the right to withdraw, suspend, or discontinue any functionality or feature of the Services at any time.
The Services include a team of highly skilled advisors alongside a Tech Platform that work seamlessly together to accurately identify and evaluate accommodation requests for assistance animals. The combination of our highly skilled advisors (which includes our legal compliance team) and software enables property managers, landlords, housing providers, short term rental operators, and living community representatives to accurately manage tenants’, renters’, and members’ pets (“Pet Owner”) and assistance animals (“Assistance Animal Owner”). The Services add an additional layer of protection by having an accurate and legally compliant standardized process when dealing with household pets and assistance animals. Our Services also includes assistance animal accommodation request validation through our comprehensive review process.
To request new or additional Services, you will register for the Services at https://app.petscreening.com/register/property_manager (“Order”). Such Order will reference these Terms, and upon the submission by you of such Order, any such Service referenced in such Order shall be deemed included under, and subject to, these Terms. If a term in an Order conflicts with a term in these Terms, the provisions of these Terms will prevail.
The Services provided by Pet Screening are licensed, not sold. Subject to the terms and conditions herein, Pet Screening grants you a limited, revocable, non-transferable, nonsublicensable, non-exclusive license and right to access the Services through a generally available mobile device, web browser or the Site to view the information, materials, photos, or other data regarding individual users (collectively, “Pet Information”) and otherwise use the Services to the extent intended and permitted by the functionality thereof. This license is personal to you, and you may not resell our Services, permit other users access to our Services through your account, or use the Services to host Pet Information for others. Any commercial use not expressly authorized is prohibited. You acknowledge that, except as otherwise expressly provided, these Terms are solely between you and Pet Screening. The Site, all of the information and materials contained herein, and the software used to make the Site available are and shall remain the property of Pet Screening and its licensors and suppliers, and are protected, without limitation, pursuant to U.S. and foreign copyright, trademark, patent and/or other proprietary rights and laws. You do not acquire any right, title or interest therein by virtue of accessing the Site or making use of the permitted uses allowed under these Terms. You may not copy or download any Pet Information from the Services except with the prior written approval of Pet Screening. Furthermore, without the prior written approval of Pet Screening, you may not distribute, publicly perform or display, lease, sell, transmit, transfer, publish, edit, copy, create derivative works from, rent, sublicense, distribute, decompile, disassemble, reverse engineer or otherwise make unauthorized use of the Services. You agree not to remove, obscure, or alter copyright, patent, trademark, or other proprietary rights notices affixed to the Services.
The trademarks, logos, service marks, brand identities, title, characters, trade names, graphics, designs, copyrights and other properties (collectively the “Trademarks”) displayed on the Site are protected intellectual property that include registered and unregistered trademarks of Pet Screening and others. Nothing contained on the Site should be construed as granting, by implication, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of Pet Screening or such third party that may own the Trademark. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided herein, is strictly prohibited.
Making unauthorized copies or distribution of Pet Information or otherwise violating these Terms may result in the termination of your Pet Screening account, prohibition on use of the Services, and further legal action. Pet Screening reserves the right to limit your use of or access to the Services, in its sole discretion in order to maintain the performance and availability of the Services and to enforce these Terms.
Pet Screening is not liable for the loss, corruption, alteration or removal of any Pet Information or other information transmitted using our Services. By using our Services, you expressly waive the right to seek damages and agree to hold Pet Screening harmless for any such loss, alteration, corruption or removal. You acknowledge and agree that you are solely responsible for retaining all records and reconciling all transaction information relating to your use of the Services.
To be eligible to use the Services, you represent and warrant that: (a) if you are a sole proprietor, you are at least 18 years of age, or otherwise over the age of majority in the jurisdiction in which you reside; (b) you are not currently restricted from the Services and are not otherwise prohibited from having an account related thereto; (c) you will only maintain one account at any given time; (d) you have full power and authority to enter into these Terms and doing so will not violate any other agreement to which you are a party; and (e) you will not violate any rights of Pet Screening or a third party.
You assume all responsibility for your use of, and access to, the Services. Accounts are for a single company, other legal entity, or sole proprietorship, as applicable. Any multiple-party use, other than multiple users for a single company or other legal entity, is prohibited. For example, sharing a login between sole proprietors is prohibited.
Pet profiles and “no pet” profiles expire after one year. A renewed profile includes valuable information for property managers such as confirmation that no new pets have been added, vaccinations are up to date, no new bite incidents have occurred, and more. Pet profiles require payment of an annual renewal fee. "No pet" profiles have no annual renewal cost ($0). You agree and understand that the annual renewal of all pet profiles and “no pet” profiles will be required of all residents continuing residency, of any term, at your property. Furthermore, you agree and understand that requiring the annual renewal of all pet profiles and “no pet” profiles is a material term of this agreement.
By registering for our Services, you represent and warrant that all information you submit to us is true, accurate, current and complete and that you will promptly notify us in writing if your information changes. It is your responsibility to keep your account and profile information, including user contact information, accurate and updated. We are not responsible for any disputes or claims related to any inaccurate, incomplete, or untimely information provided by you to us.
We may include features on the Site that allow you to share your information, comments, reviews, ideas, concepts and other texts, photos, pictures and other images (together referred to as “User Content”) with us and other users of the Site. Please note that by sharing User Content through the Site, your User Content may become publicly accessible and will not be subject to any confidentiality restrictions. You hereby grant to Pet Screening a worldwide, non-exclusive, transferable, royalty-free, perpetual, irrevocable right and license, without compensation to you:
A. to use, reproduce, distribute, adapt (including without limitation edit, modify, translate, and reformat), derive, transmit, display and perform, publicly or otherwise, such User Content, in any media now known or hereafter developed, for our and our affiliates’ business purposes;
B. to sublicense the foregoing rights, through multiple tiers, to the maximum extent permitted by applicable law; and
C. to use User Content as news or information in any and all media and for advertising or promotional purposes, whether or not in connection with your submission.
The foregoing licenses shall survive any termination of your use of the Site. For all of the User Content you share through the Site, you represent and warrant that you have all rights necessary for you to grant these licenses, and that such User Content, and your provision or creation thereof through the Site, complies with all applicable laws, rules, and regulations and does not infringe or otherwise violate the copyright, trademark, trade secret, privacy or other intellectual property or other rights of any third party, and is furthermore free from viruses and other malware. You further, to the extent permissible by law, irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding each item of User Content that you submit.
Please note that we do not solicit or encourage submissions of User Content containing ideas or suggestions relating to the Site or our business. If you send us any ideas or suggestions, regardless of the topic, we will have no obligations with respect to such ideas or suggestions (including without limitation, confidentiality and/or compensation) and may use them for any purpose whatsoever. You understand and acknowledge that we have both internal resources and other external resources that may have developed, or may in the future develop, ideas identical to or similar to any ideas or suggestions or comments to suggestions you may submit. Any idea or suggestion you submit to us shall be subject to the foregoing User Content policy and terms.
You acknowledge and agree that we reserve the right (but have no obligation) to do one or all of the following, at our sole discretion: (i) evaluate User Content before allowing it to be posted on the Site; (ii) monitor User Content; (iii) alter, remove, reject, or refuse to post or allow to be posted, without notice to you, any User Content, for any reason or for no reason whatsoever; provided, however, that we shall have no obligation or liability to you for failure to do so or for doing so in any particular manner; and/or (iv) disclose any User Content, and the circumstances surrounding their transmission, to any third party in order to operate the Site; to protect us and our employees, officers, directors, shareholders, agents, and representatives, and the Site’s users and visitors; to comply with legal obligations or governmental requests; to enforce these Terms; or for any other reason or purpose.
You agree to comply with all applicable laws and regulations in connection with your use of the Site. You may not use our Site to post or transmit any illegal material, including without limitation any transmissions that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law or regulation.
You may not (and you expressly agree that you will not) do any of the following, which violate these Terms:
A. Post, upload, share, transmit, distribute, facilitate distribution of, or otherwise make available, through or in connection with the Site:
B. Use the Site for any fraudulent or unlawful purpose.
C. Use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others, including without limitation others’ privacy rights or rights of publicity, or harvest or collect personally identifiable information about users of the Site.
D. Impersonate any person or entity, including without limitation any representative of Pet Screening or an affiliate; falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site; or express or imply that we endorse any statement you make.
E. Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available; or violate any requirements, procedures, policies or regulations of such networks.
F. Restrict or inhibit any other person from using the Site (including without limitation by hacking or defacing any portion of the Site).
G. Use the Site to advertise or offer to sell or buy any goods or services for any business purpose, without Pet Screening’s express prior written consent.
H. Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site.
I. Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site.
J. Remove any copyright, trademark or other proprietary rights notice from the Site or materials originating from the Site.
K. Frame or mirror any part of the Site without our express prior written consent.
L. Create a database by systematically downloading and storing User Content or other material from the Site.
M. Use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or in any way gather information from the Site or reproduce or circumvent the navigational structure or presentation of the Site.
Additionally, you acknowledge and agree that you (and not Pet Screening) are responsible for obtaining and maintaining all telecommunications, broadband, and computer hardware, equipment, and services needed to access and use the Site, and paying all charges related thereto.
Pet Screening enforces a zero-tolerance SPAM policy regarding information transmitted through our network. Pet Screening may determine in its sole discretion whether any transmissions are considered SPAM. SPAM includes, but is not limited to, the following:
If Pet Screening determines that you have posted one or more articles of SPAM, we may cancel your account immediately and take steps to prevent you from using the Site at any time thereafter.
You agree not to use the Site for the purpose of recruiting for another website or service that offers competing functionality to the Site.
We do not control, and we are not responsible for, any data, content, services, or products (including software) that you access, download, receive or buy while using the Site. We may, but do not have any obligation to, block information, transmissions or access to certain information, services, products or domains to protect the Site, our network, the public or our users. We are not a publisher of third-party content accessed through the Site and are not responsible for the content, accuracy, timeliness or delivery of any opinions, advice, statements, messages, services, graphics, data or any other information provided to or by third parties as accessible through the Site.
From time to time, the Site may contain references or links to third-party materials not controlled by Pet Screening or its suppliers or licensors. Pet Screening provides such information and links as a convenience to you and should not be considered endorsements of such sites or any content, products or information offered on such sites. You acknowledge and agree that Pet Screening is not responsible for any aspect of the information or content contained in any third-party materials or on any third-party sites accessible or linked to the Site. You are responsible for evaluating whether you want to access or use third-party sites. Accordingly, if you decide to use third party sites, you do so at your own risk and agree that this Agreement does not apply to your use of any third-party sites. You should review any applicable terms or privacy policy of a third-party site before using it or sharing any information.
To use our accommodation review request service, a majority of your rentals must accept pets. We generate revenue by charging Pet Owners a pet profile fee. If you have a no-pet policy, then our Services are not available for your use. You agree you will refer all your known Pet Owners to the Site. Your assistance animal accommodation requests, globally across your organization, shall not exceed 33% of the activated pet profiles referred by you in any given calendar quarter. For example, a ratio of one (1) accommodation request to three (3) household pet profiles is 33%. In cases when the 33% threshold as described above is exceeded per calendar quarter, we reserve our right to charge you a $100 review fee per submitted accommodation request that exceeds the threshold. Payment is due on or before seven (7) days after invoice date. Failure to remit full payment after seven (7) days may result in our declining to review any accommodation request relating to your organization until full payment is received. We are available to help review accommodation requests outside of our platform and can provide an alternate paper form if an Assistance Animal Owner is unable or unwilling to submit a request online.
Pet Screening may deny or restrict your access to all or part of the Services without notice in its reasonable discretion if it deems that you have engaged in any conduct or activities that Pet Screening in its reasonable discretion believes violates the letter or spirit of any of these Terms.
In the event that these Terms or the Services are terminated for any reason or no reason, you acknowledge and agree that you will continue to be bound by these Terms. Following termination, you shall immediately cease use of the Services and any license granted to you under any agreement related to your use of the Services shall immediately terminate. Upon termination, Pet Screening reserves the right to delete all of your content, data, and other information stored on Pet Screening’s servers. Pet Screening will not be liable to you or any third party as a result of the termination of these Terms or the Services or for any actions taken by Pet Screening pursuant to these Terms as a result of such termination. Without limiting the generality of the foregoing, Pet Screening will not be liable to you or any third party for damages, compensation, or reimbursement relating to your use of the Services, or the termination thereof.
You may terminate these Terms by terminating your use of the Services and any related account. Any sections or terms which by their nature should survive or are otherwise necessary to enforce the purpose of these Terms, will survive the termination of these Terms and termination of the Services.
Pet Screening respects the intellectual property rights of others and expects that you do the same. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms or in the text on the Site without the written permission of Pet Screening. We neither warrant nor represent that your use of content displayed on Site will not infringe rights of third parties not owned by or affiliated with us. Images, photographs, or illustrations displayed on the Site are either the property of, or used with permission by, Pet Screening. The use of these materials by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
It is our policy to terminate, in appropriate circumstances and in our sole discretion, the accounts of subscribers who infringe the copyrights of others. Pet Screening has the right, but not the obligation, to remove from the Site any files, material, information, software or other material Pet Screening believes is or may be, in its sole discretion, infringing or otherwise in violation of the rights of others.
We are committed to complying with U.S. copyright law and to responding to claims of copyright infringement. We will promptly process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c) (“DMCA”).
Pursuant to the DMCA, notifications of claimed copyright infringement should be sent to a Service Provider’s Designated Agent. Notification must be submitted to the following Designated Agent for the Site in the manner described below:
By Mail: Chief Legal Counsel, Pet Screening, 603 S Church Street, Unit 218, Mooresville, NC 28115
By Email: support@petscreening.com
For your complaint to be valid under the DMCA, you must provide all of the following information when providing notice of the claimed copyright infringement:
For more details on the information required for valid notification, see 17 U.S.C. 512(c)(3). You should be aware that, under the DMCA, claimants who make misrepresentations concerning copyright infringement may be liable for damages incurred as a result of the removal or blocking of the material, court costs, and attorney’s fees.
The Site is controlled, operated and administered by Pet Screening from its offices within the United States of America and is not intended to subject Pet Screening to the laws or jurisdiction of any state, country or territory other than that of the United States. We do not represent or warrant that the Site or any part thereof is appropriate or available for use in any particular jurisdiction other than the United States. Those who choose to access the Site do so on their own initiative and at their own risk, and are responsible for complying with all local statutes, orders, regulations, rules, and other laws. We may limit the Site’s availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion. Note that your personal data, if you provide any, will be stored in Pet Screening databases (including local storage) or databases managed by third party service providers, which are located within and outside of the United States. Such data will be automatically transferred to these databases, which may be located in countries where privacy rules differ and may be less stringent than those of the country in which you reside.
You acknowledge and agree that you are solely responsible for protecting your authorized users’ password and other personal information and for the consequences of not protecting such data. With regard to your account, you agree to ensure that each authorized user of your account: (a) keeps such authorized user’s password secure and confidential; (b) does not permit non-authorized individuals to use your account; (c) does not use the accounts of others; (d) does not transfer your account to another party; and (e) notifies us of any actual or suspected unauthorized use of your account. You are responsible for any activity occurring under your account. For clarity, you may share your account credentials with your employees, contractors, or agents (“Representatives”) and not be in violation of these Terms. You are responsible for all acts of your Representatives using your account to access the Services. You shall be responsible for any unauthorized use of your account, identification numbers or passwords until we receive written notice of a breach of security and a request to block further access for such numbers and passwords.
Pet Screening works hard to ensure the quality of our Services. Pet Screening stands behind and guarantees the accuracy and compliance of our Services, including our Tech Platform (“Services Guarantee.”) “Compliance” shall mean compliance with the Fair Housing Act, HUD regulations and applicable state law that is not more restrictive of rights granted under federal law. If a written claim is made against you by an Assistance Animal Owner as a direct result of an error made by Pet Screening’s Services, Pet Screening will reimburse you for your legal fees and out of pocket costs directly arising from such Service error.
In order to make a claim under our Services Guarantee, you will be required to provide all related documents, and any other relevant documents or information Pet Screening reasonably requests, either electronically or by First-Class U.S. mail with USPS Tracking (to ensure tracked delivery), to enable Pet Screening to process your Services Guarantee claim. You are responsible for maintaining all information and documents that may be relevant to the accuracy of the Services you received and the alleged error. You are also responsible for keeping Pet Screening apprised promptly of any change in your email address, mailing address and/or phone number so that you can be notified of any updates relating to your claim. Please see Section 18 for further information to submit a Services Guarantee claim.
Our Services Guarantee, which includes our Tech Platform, does not extend to Pet Owners, and does not include service coverage, speeds, locations and quality of connection. Pet Screening will attempt to provide the Services at all times, except for limited periods for maintenance and repair. However, the Tech Platform and other Services may be subject to unavailability for a variety of factors beyond our control including emergencies, third-party service failures, transmission, equipment or network problems or limitations, interference, signal strength, and may be interrupted, limited or curtailed. Delays or omissions may occur. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Services or communications services or networks. We may impose usage or Services limits, suspend the Services, or block certain kinds of usage in our sole discretion to protect users or the Services. The timeliness of data received is not guaranteed.
YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. EXCEPT FOR OUR SERVICES GUARANTEE, ALL SITE CONTENT AND OTHER SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, NONINFRINGEMENT, OR AVAILABILITY. PET SCREENING DOES NOT WARRANT THAT THE SERVICES WILL BE AVAILABLE, WILL MEET YOUR REQUIREMENTS OR WILL OPERATE IN AN UNINTERRUPTED OR COMPLETELY SECURE MANNER.
SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR CONDITIONS, OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH EVENT, PET SCREENING’S WARRANTIES AND CONDITIONS WITH RESPECT TO THE SERVICES WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW IN SUCH JURISDICTION.
THE TOTAL AGGREGATE LIABILITY OF PS AND ITS SUBSIDIARIES, AFFILIATES, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS TO COMPANY UNDER THE SERVICES GUARANTEE SHALL NOT EXCEED ONE MILLION DOLLARS ($1,000,000.00).
EXCEPT FOR OUR SERVICES GUARANTEE, UNDER NO CIRCUMSTANCES WILL PET SCREENING, ITS AFFILIATES, EMPLOYEES, AGENTS, REPRESENTATIVES, LICENSORS OR OTHER THIRD PARTY PARTNERS (“PET SCREENING PARTIES”) BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY; INCLUDING WITHOUT LIMITATION DAMAGES RESULTING FROM LOST PROFITS, LOST DATA, LOSS OF BUSINESS OR BUSINESS INTERRUPTION, WHETHER DIRECT OR INDIRECT, ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY. YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS AGREEMENT SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF THE SERVICES.
EXCEPT FOR OUR SERVICE GUARANTEE, FOR ALL OTHER SERVICES, A PET SCREENING PARTY’S TOTAL CUMULATIVE LIABILITY SHALL IN NO EVENT EXCEED THE LESSER OF: (A) THE AMOUNT YOU PAID PET SCREENING FOR YOUR USE OF THE SERVICES IN THE PRIOR TWELVE (12) MONTHS; AND (B) THE SUM OF ONE HUNDRED (100) US DOLLARS.
SOME STATES OR JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY. IN SUCH STATES OR JURISDICTIONS, THE PET SCREENING PARTIES’ LIABILITY TO YOU SHALL BE LIMITED TO THE FULL EXTENT PERMITTED BY LAW.
EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THIS AGREEMENT BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY PET SCREENING TO YOU AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN SECTIONS 12 AND 13 WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY IN THESE TERMS.
You and Pet Screening agree that any and all disputes or claims at law or equity that have arisen or may arise between you and Pet Screening relating in any way to or arising out of related to the Site or Services, including our Services Guarantee, SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, rather than through other legal proceedings in court, except that (a) either party may assert a claim in small claims court, if it meets the criteria for such, where the total amount of the award sought is less than $10,000 and (b) either party may pursue preliminary claims for injunctive or equitable relief so long as the party does not seek damages or attorneys’ fees. Arbitration is more informal than a lawsuit filed in court. It uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to limited review by courts. You and Pet Screening agree that the Federal Arbitration Act governs the interpretation and enforcement of this Section.
Prohibition of Class and Representative Actions and Non-Individualized Relief
YOU AND PET SCREENING AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND PET SCREENING AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS.
Arbitration Procedures. The assigned independent arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this or any other applicable Terms, or any part thereof, including, but not limited to, any claim that all or any part of these Terms are void or voidable.
All arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (https://adr.org/consumer) in effect at the time of the filing of the demand for arbitration, including the AAA’s Supplementary Procedures for Consumer-Related Disputes (as applicable). The AAA’s rules are available at http://www.adr.org. A form for initiating arbitration proceedings is available on the AAA’s site at http://www.adr.org. In addition to filing this form with the AAA in accordance with its rules and procedures, you must also send a copy of the completed form to Pet Screening at the following address in order to initiate arbitration proceedings: Pet Screening, 603 S Church Street, Unit 218, Mooresville, NC 28115.
The arbitrator will decide the substance of all claims in accordance with the laws of the State of North Carolina, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different users, but is bound by rulings in prior arbitrations involving the same Pet Screening user to the extent required by applicable law or regulation. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Additional Procedures for Multiple Case Filings. You and Pet Screening agree that these Additional Procedures for Multiple Case Filings (in addition to the Arbitration Procedures above) shall apply if you choose to participate in a Multiple Case Filing. If 25 or more similar disputes (including yours) are asserted against Pet Screening by the same or coordinated counsel or are otherwise coordinated (“Multiple Case Filing”), the resolution of your dispute might be delayed and ultimately proceed in court. You and Pet Screening agree that as part of these procedures, the parties’ counsel shall meet and confer in good faith in an effort to resolve the disputes, streamline procedures, address the exchange of information, modify the number of disputes to be adjudicated, and conserve the parties’ and the AAA’s resources.
If your claim is part of a Multiple Case Filing, any applicable limitations periods (including statutes of limitations) shall be tolled for your claim from the time that your dispute is first submitted to the AAA until your dispute is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to this provision.
STAGE ONE: If at least 50 disputes are submitted as part of the Multiple Case Filing, counsel for the claimants and counsel for Pet Screening shall each select 25 disputes to be filed and to proceed as cases in individual arbitrations as part of this initial staged process. The number of disputes to be selected to proceed in Stage One can be increased by agreement of counsel for the parties (and if there are fewer than 50 disputes, all shall proceed individually in Stage One). Each of the 50 (or fewer) cases shall be assigned to a different arbitrator and proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage One. The remaining disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this initial set of proceedings, counsel for the parties shall participate in a global mediation session with a retired federal or state court judge jointly selected by counsel in an effort to resolve the remaining disputes (as informed by the adjudications of cases in Stage One), and Pet Screening shall pay the mediator’s fee.
STAGE TWO: If the remaining disputes have not been resolved at the conclusion of Stage One, counsel for the claimants and counsel for Pet Screening shall each select 40 disputes per side to be filed and to proceed as cases in individual arbitrations as part of a second staged process. The number of disputes to be selected to proceed as part of this second staged process can be increased by agreement of counsel for the parties (and if there are fewer than 80 disputes, all shall proceed individually in Stage Two). No more than five cases may be assigned to a single arbitrator to proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage Two. The remaining disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this second set of staged proceedings, the parties shall engage in a global mediation session of all remaining disputes with a retired federal or state court judge jointly selected by counsel in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stages One and Two), and Pet Screening shall pay the mediator’s fee.
Upon the completion of the mediation set forth in Stage Two, each remaining dispute (if any) that is not settled or not withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of these Terms. Notwithstanding the foregoing, counsel for the parties may mutually agree in writing to proceed with the adjudication of some or all of the remaining disputes in individual arbitrations consistent with the process set forth in Stage Two (except Disputes shall be randomly selected and mediation shall be elective by agreement of counsel) or through another mutually-agreeable process. A court of competent jurisdiction shall have the authority to enforce the Additional Procedures for Multiple Case Filings, including the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees.
The Additional Procedures for Multiple Case Filings provision and each of its requirements are essential parts of this arbitration agreement. If, after exhaustion of all appeals, either an arbitrator or a court of competent jurisdiction decides that the Additional Procedures for Multiple Case Filings apply to your dispute and are not enforceable, then your dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of the Terms.
Costs of Arbitration. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. For claims under $10,000, Pet Screening will reimburse you for all arbitration fees, including the initial filing fee, if you are deemed the prevailing party by the arbitrator.
Severability. With the exception of any of the provisions in these Terms identified in the next sentence, if an arbitrator or court decides that any part of these Terms is invalid or unenforceable, the other parts of these Terms shall still apply. If an arbitrator or court decides that any of the provisions in this Section ("Prohibition of Class and Representative Actions and Non-Individualized Relief") or ("Additional Procedures for Multiple Case Filings”) is invalid or unenforceable as to you, then the entirety of this Section shall be null and void as to you.
Opt-Out Procedure
IF YOU ARE A NEW USER, YOU CAN CHOOSE TO REJECT THIS SECTION ("OPT-OUT") BY MAILING US A WRITTEN OPT-OUT NOTICE ("OPT-OUT NOTICE"). THE OPT-OUT NOTICE MUST BE POSTMARKED NO LATER THAN 30 DAYS AFTER THE DATE YOU ACCEPT THE TERMS FOR THE FIRST TIME. YOU MUST MAIL THE OPT-OUT NOTICE TO Chief Legal Counsel, Pet Screening, 603 S Church Street, Unit 218, Mooresville, NC 28115.
You acknowledge and agree that Pet Screening may provide notices and other disclosures to you electronically by posting such notices or other disclosures on the Site or by emailing it to you at any email address provided to Pet Screening by you. Such notices or other disclosures shall be considered received by you following the posting on the website or twenty-four (24) hours following the email being sent to you, as applicable. Any such electronic notice or other disclosure shall have the same effect and meaning as if it had been provided to you as a paper copy.
We may add to, change or remove any part of these Terms, at any time without prior notice to you other than listing of a later effective date than the one set forth at the top of these Terms. Such modification shall be effective immediately upon posting at the Site. As your next visit to the Site or use of the Services may be governed by different Terms, we encourage you to look for a new effective date on these Terms when you visit the Site or use the Services. It is your responsibility to check these Terms periodically for changes. If we make any material changes to these Terms, we will endeavor to provide registered users with additional notice of any changes, such as at your e-mail address of record or when you log-in to your account.
Your use or continued use of the Services following the posting or notice of any changes to these Terms or any other posted policies shall constitute your acceptance of the changed Terms or policies.
These Terms, along with any rules or guidelines published on the Site constitute the entire agreement between Pet Screening and you with respect to your use of our Services. If there is any conflict between the Terms and any other rules or instructions posted on the Site or in connection with the Services, the Terms shall control. No amendment to these Terms by you by shall be effective unless acknowledged in writing by Pet Screening. These Terms shall be governed by, and construed in accordance with, the laws of the state of North Carolina, without reference to its choice of law rules. Subject to the arbitration provisions above, exclusive venue for any action arising out of or in connection with this agreement shall be in Charlotte, North Carolina. The parties each hereby consent to the jurisdiction and venue in Charlotte, North Carolina and waive any objections to such jurisdiction and venue. Notwithstanding the foregoing, you agree that Pet Screening shall be entitled to apply for injunctive remedies or other equitable relief in any jurisdiction. Subject to any applicable law to the contrary, you agree that any cause of action arising out of or related to the use of our Services must be commenced within one (1) year after the cause of action accrues, or such action will be permanently barred. If any portion of these Terms is found to be unenforceable or invalid for any reason, that provision will be limited or eliminated to the minimum extent necessary so that the rest of these Terms will otherwise remain in full force and effect. You may not assign your rights or obligations under these Terms without the prior written consent of Pet Screening. Pet Screening’s failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right. Any sections or terms which by their nature should survive or are otherwise necessary to enforce the purpose of these Terms, will survive the termination of these Terms. All headings included in these Terms are included for convenience only, and shall not be considered in interpreting these Terms. These Terms do not limit any rights that Pet Screening may have pursuant to any intellectual property laws or any other laws. All rights and remedies available to Pet Screening, pursuant to this Agreement or otherwise, at law or in equity, are cumulative and not exclusive of any other rights or remedies that may be available to Pet Screening. In no event shall you seek or be entitled to rescission, injunctive or other equitable relief, or to enjoin or restrain the operation of the Services, or any other materials issued in connection therewith, or exploitation of the Services or any data or Pet Information or other material used or displayed through the Services. Except as otherwise expressly set forth herein, there shall exist no right of any person, other than you and Pet Screening, to claim a beneficial interest in these Terms or any rights occurring by virtue of these Terms. No independent contractor relationship, partnership, joint venture, employer-employee or franchise relationship is created by these Terms.
A Service Guarantee claim must be made within 10 business days of receiving a written claim from an Assistance Animal Owner. Use the e-mail below to submit your claim. Provide as much information as you can and we’ll figure out to what extent your claim is covered under our Services Guarantee. For your initial submission, we just need to see a complete copy of the claim notice or letter; scan it as an image or PDF file so you can upload it. Pet Screening reserves the right to seek additional information to evaluate and service the claim.
If you have any questions, complaints, or claims, including a claim under our Service Guarantee, you may contact Pet Screening at support@petscreening.com or by mail at
603 S Church Street, Unit 218
Mooresville, NC, 28115
U.S.A.
Last Updated: April 2, 2026
Please read the following Terms of Service (“Terms”) carefully as they affect your legal rights. These Terms contain an arbitration agreement that requires the use of arbitration on an individual basis to resolve certain types of disputes rather than jury or any other court proceedings. The arbitration agreement is set forth in the “Dispute Resolution” section below.
These Terms govern your use of our products and services, including any content or information provided as part of our website (the “Site”) or such related products, advisory services or websites, including the use of our technology driven proprietary screening platform (“Tech Platform”), (collectively, the “Services”), which are owned or operated by Pet Screening, Inc. or its subsidiaries (“Pet Screening”, “we”, “our” or “us”).
To use our Services, you must register with us and submit certain personally identifiable information for your authorized users. Your submission of information through the Site is governed by our Privacy Policy, available here. Please read these Terms carefully before you access the Services, as these Terms form a binding legal agreement between you and Pet Screening. The form and nature of the content and all information posted on the Site is subject to change without notice. Your continued access of the Site after such changes conclusively demonstrates your acceptance of those changes.
You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, in whole or in part, or of any service, information and materials contained herein, software used to make the Site, or feature or product offered through the Site. We reserve complete and sole discretion with respect to the operation of the Services. We also reserve the right to withdraw, suspend, or discontinue any functionality or feature of the Services at any time.
The Services include a Tech Platform along with our highly skilled advisors (which includes our legal compliance team) and software to enable property managers, short term rental operators, and other living community representatives to accurately manage renters’, guests’, applicants’, and members’ pets (“Pet Owner”) and assistance animals (“Assistance Animal Owner”) (together referred to as “Guests”). Our Services also includes assistance animal accommodation request validation through our comprehensive review process.
The Services provided by Pet Screening are licensed, not sold. Subject to the terms and conditions herein, Pet Screening grants you a limited, revocable, non-transferable, nonsublicensable, non-exclusive license and right to access the Services through a generally available mobile device, web browser or the Site to view the information, materials, photos, or other data regarding individual users (collectively, “Pet Information”) and otherwise use the Services to the extent intended and permitted by the functionality thereof. This license is personal to you, and you may not resell our Services, permit other users access to our Services through your account, or use the Services to host Pet Information for others. Any commercial use not expressly authorized is prohibited. You acknowledge that, except as otherwise expressly provided, these Terms are solely between you and Pet Screening. The Site, all of the information and materials contained herein, and the software used to make the Site available are and shall remain the property of Pet Screening and its licensors and suppliers, and are protected, without limitation, pursuant to U.S. and foreign copyright, trademark, patent and/or other proprietary rights and laws. You do not acquire any right, title or interest therein by virtue of accessing the Site or making use of the permitted uses allowed under these Terms. You may not copy or download any Pet Information from the Services except with the prior written approval of Pet Screening. Furthermore, without the prior written approval of Pet Screening, you may not distribute, publicly perform or display, lease, sell, transmit, transfer, publish, edit, copy, create derivative works from, rent, sublicense, distribute, decompile, disassemble, reverse engineer or otherwise make unauthorized use of the Services. You agree not to remove, obscure, or alter copyright, patent, trademark, or other proprietary rights notices affixed to the Services.
The trademarks, logos, service marks, brand identities, title, characters, trade names, graphics, designs, copyrights and other properties (collectively the “Trademarks”) displayed on the Site are protected intellectual property that include registered and unregistered trademarks of Pet Screening and others. Nothing contained on the Site should be construed as granting, by implication, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of Pet Screening or such third party that may own the Trademark. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided herein, is strictly prohibited.
Making unauthorized copies or distribution of Pet Information or otherwise violating these Terms may result in the termination of your Pet Screening account, prohibition on use of the Services, and further legal action. Pet Screening reserves the right to limit your use of or access to the Services, in its sole discretion in order to maintain the performance and availability of the Services and to enforce these Terms.
Pet Screening is not liable for the loss, corruption, alteration or removal of any Pet Information or other information transmitted using our Services. By using our Services, you expressly waive the right to seek damages and agree to hold Pet Screening harmless for any such loss, alteration, corruption or removal. You acknowledge and agree that you are solely responsible for retaining all records and reconciling all transaction information relating to your use of the Services.
To be eligible to use the Services, you represent and warrant that: (a) if you are a sole proprietor, you are at least 18 years of age, or otherwise over the age of majority in the jurisdiction in which you reside; (b) you are not currently restricted from the Services and are not otherwise prohibited from having an account related thereto; (c) you will only maintain one account at any given time; (d) you have full power and authority to enter into these Terms and doing so will not violate any other agreement to which you are a party; and (e) you will not violate any rights of Pet Screening or a third party.
You assume all responsibility for your use of, and access to, the Services. Accounts are for a single company, other legal entity, or sole proprietorship, as applicable. Any multiple-party use, other than multiple users for a single company or other legal entity, is prohibited. For example, sharing a login between sole proprietors is prohibited.
By registering for our Services, you represent and warrant that all information you submit to us is true, accurate, current and complete and that you will promptly notify us in writing if your information changes. It is your responsibility to keep your account and profile information, including user contact information, accurate and updated. We are not responsible for any disputes or claims related to any inaccurate, incomplete, or untimely information provided by you to us.
4. User Content
We may include features on the Site that allow you to share your information, comments, reviews, ideas, concepts and other texts, photos, pictures and other images (together referred to as “User Content”) with us and other users of the Site. Please note that by sharing User Content through the Site, your User Content may become publicly accessible and will not be subject to any confidentiality restrictions. You hereby grant to Pet Screening a worldwide, non-exclusive, transferable, royalty-free, perpetual, irrevocable right and license, without compensation to you:
A. to use, reproduce, distribute, adapt (including without limitation edit, modify, translate, and reformat), derive, transmit, display and perform, publicly or otherwise, such User Content, in any media now known or hereafter developed, for our and our affiliates’ business purposes;
B. to sublicense the foregoing rights, through multiple tiers, to the maximum extent permitted by applicable law; and
C. to use User Content as news or information in any and all media and for advertising or promotional purposes, whether or not in connection with your submission.
The foregoing licenses shall survive any termination of your use of the Site. For all of the User Content you share through the Site, you represent and warrant that you have all rights necessary for you to grant these licenses, and that such User Content, and your provision or creation thereof through the Site, complies with all applicable laws, rules, and regulations and does not infringe or otherwise violate the copyright, trademark, trade secret, privacy or other intellectual property or other rights of any third party, and is furthermore free from viruses and other malware. You further, to the extent permissible by law, irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding each item of User Content that you submit.
Please note that we do not solicit or encourage submissions of User Content containing ideas or suggestions relating to the Site or our business. If you send us any ideas or suggestions, regardless of the topic, we will have no obligations with respect to such ideas or suggestions (including without limitation, confidentiality and/or compensation) and may use them for any purpose whatsoever. You understand and acknowledge that we have both internal resources and other external resources that may have developed, or may in the future develop, ideas identical to or similar to any ideas or suggestions or comments to suggestions you may submit. Any idea or suggestion you submit to us shall be subject to the foregoing User Content policy and terms.
You acknowledge and agree that we reserve the right (but have no obligation) to do one or all of the following, at our sole discretion: (i) evaluate User Content before allowing it to be posted on the Site; (ii) monitor User Content; (iii) alter, remove, reject, or refuse to post or allow to be posted, without notice to you, any User Content, for any reason or for no reason whatsoever; provided, however, that we shall have no obligation or liability to you for failure to do so or for doing so in any particular manner; and/or (iv) disclose any User Content, and the circumstances surrounding their transmission, to any third party in order to operate the Site; to protect us and our employees, officers, directors, shareholders, agents, and representatives, and the Site’s users and visitors; to comply with legal obligations or governmental requests; to enforce these Terms; or for any other reason or purpose.
5. Acceptable Use Policy
You agree to comply with all applicable laws and regulations in connection with your use of the Site. You may not use our Site to post or transmit any illegal material, including without limitation any transmissions that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law or regulation.
You may not (and you expressly agree that you will not) do any of the following, which violate these Terms:
A. Post, upload, share, transmit, distribute, facilitate distribution of, or otherwise make available, through or in connection with the Site:
B. Use the Site for any fraudulent or unlawful purpose.
C. Use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others, including without limitation others’ privacy rights or rights of publicity, or harvest or collect personally identifiable information about users of the Site.
D. Impersonate any person or entity, including without limitation any representative of Pet Screening or an affiliate; falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site; or express or imply that we endorse any statement you make.
E. Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available; or violate any requirements, procedures, policies or regulations of such networks.
F. Restrict or inhibit any other person from using the Site (including without limitation by hacking or defacing any portion of the Site).
G. Use the Site to advertise or offer to sell or buy any goods or services for any business purpose, without Pet Screening’s express prior written consent.
H. Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site.
I. Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site.
J. Remove any copyright, trademark or other proprietary rights notice from the Site or materials originating from the Site.
K. Frame or mirror any part of the Site without our express prior written consent.
L. Create a database by systematically downloading and storing User Content or other material from the Site.
M. Use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or in any way gather information from the Site or reproduce or circumvent the navigational structure or presentation of the Site.
Additionally, you acknowledge and agree that you (and not Pet Screening) are responsible for obtaining and maintaining all telecommunications, broadband, and computer hardware, equipment, and services needed to access and use the Site, and paying all charges related thereto.
Pet Screening enforces a zero-tolerance SPAM policy regarding information transmitted through our network. Pet Screening may determine in its sole discretion whether any transmissions are considered SPAM. SPAM includes, but is not limited to, the following:
If Pet Screening determines that you have posted one or more articles of SPAM, we may cancel your account immediately and take steps to prevent you from using the Site at any time thereafter.
You agree not to use the Site for the purpose of recruiting for another website or service that offers competing functionality to the Site.
We do not control, and we are not responsible for, any data, content, services, or products (including software) that you access, download, receive or buy while using the Site. We may, but do not have any obligation to, block information, transmissions or access to certain information, services, products or domains to protect the Site, our network, the public or our users. We are not a publisher of third-party content accessed through the Site and are not responsible for the content, accuracy, timeliness or delivery of any opinions, advice, statements, messages, services, graphics, data or any other information provided to or by third parties as accessible through the Site.
From time to time, the Site may contain references or links to third-party materials not controlled by Pet Screening or its suppliers or licensors. Pet Screening provides such information and links as a convenience to you and should not be considered endorsements of such sites or any content, products or information offered on such sites. You acknowledge and agree that Pet Screening is not responsible for any aspect of the information or content contained in any third-party materials or on any third-party sites accessible or linked to the Site. You are responsible for evaluating whether you want to access or use third-party sites. Accordingly, if you decide to use third party sites, you do so at your own risk and agree that this agreement does not apply to your use of any third-party sites. You should review any applicable terms or privacy policy of a third-party site before using it or sharing any information.
In exchange for the Services to be provided under this agreement, and unless otherwise set forth in a separate written agreement, you agree to pay Pet Screening $10.00 for each completed pet or assistance animal profile that is submitted by Guests to Pet Screening and originating from your specific property or portfolio link (“Fees”). There is no charge for Guests to submit a “No Pet” acknowledgement that they will not be bringing a pet or animal. All payments made under this agreement will be in United States Dollars. You will be responsible for the payment of all sales, use, excise, or similar taxes or assessments imposed by any governmental agency based on Services provided by Pet Screening to you. You agree not impose any surcharge, markup, or administrative fee on guests, renters, applicants, or other individual pet or animal owners in connection with their submission through Pet Screening’s Services. You can stop using the Services at any time. You remain responsible for all charges incurred up to the effective date of cancellation. Your final invoice will be automatically charged to the payment method on file. If an invoice remains unpaid for seven (7) days following the due date, or if you do not have a valid payment method on file after the expiration of a free trial period, your use of the Services will be suspended. During this suspension period consumers will be unable to submit visas. No review of any pending assistance animal requests will be performed until the account is returned to good standing. A suspended account may be reinstated by providing a valid payment method and settling all outstanding balances. If no payment is received within ninety (90) days of the original payment due date, Pet Screening will permanently close the account. Upon closure, all access to historical data will be terminated, and any subsequent requests for service will require the creation of a new account. Pet Screening shall be entitled to interest on any unpaid amounts from the day on which the Fees became due. Both parties agree that the rate of interest on overdue invoices shall be 1.5% per month, or the maximum amount allowable by applicable law, whichever is greater. You agree to reimburse Pet Screening for expenses incurred, including interest and reasonable attorney fees, in collecting amounts due under the agreement.
Pet Screening provides a Tech Platform to facilitate the submission, management, and review of reasonable accommodation requests regarding assistance animals (including service animals and emotional support animals). While Pet Screening conducts a comprehensive review of documentation and provides a recommendation based on applicable law, the ultimate authority to grant or deny a requested accommodation rests with the property owner and/or rental operator. Pet Screening’s recommendations are advisory in nature and do not constitute legal advice or a binding legal determination. If an individual is unable to utilize the Tech Platform due to a disability, or is otherwise unwilling to interact with Pet Screening, you should remain flexible and accept accommodation requests directly. We are available to help review accommodation requests outside of our Tech Platform at support@petscreening.com.
Pet Screening may deny or restrict your access to all or part of the Services without notice in its reasonable discretion if it deems that you have engaged in any conduct or activities that Pet Screening in its reasonable discretion believes violates the letter or spirit of any of these Terms.
In the event that these Terms or the Services are terminated for any reason or no reason, you acknowledge and agree that you will continue to be bound by these Terms. Following termination, you shall immediately cease use of the Services and any license granted to you under any agreement related to your use of the Services shall immediately terminate. Upon termination, Pet Screening reserves the right to delete all of your content, data, and other information stored on Pet Screening’s servers. Pet Screening will not be liable to you or any third party as a result of the termination of these Terms or the Services or for any actions taken by Pet Screening pursuant to these Terms as a result of such termination. Without limiting the generality of the foregoing, Pet Screening will not be liable to you or any third party for damages, compensation, or reimbursement relating to your use of the Services, or the termination thereof.
You may terminate these Terms by terminating your use of the Services and any related account. Any sections or terms which by their nature should survive or are otherwise necessary to enforce the purpose of these Terms, will survive the termination of these Terms and termination of the Services.
Pet Screening respects the intellectual property rights of others and expects that you do the same. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms or in the text on the Site without the written permission of Pet Screening. We neither warrant nor represent that your use of content displayed on Site will not infringe rights of third parties not owned by or affiliated with us. Images, photographs, or illustrations displayed on the Site are either the property of, or used with permission by, Pet Screening. The use of these materials by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
It is our policy to terminate, in appropriate circumstances and in our sole discretion, the accounts of subscribers who infringe the copyrights of others. Pet Screening has the right, but not the obligation, to remove from the Site any files, material, information, software or other material Pet Screening believes is or may be, in its sole discretion, infringing or otherwise in violation of the rights of others.
We are committed to complying with U.S. copyright law and to responding to claims of copyright infringement. We will promptly process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c) (“DMCA”).
Pursuant to the DMCA, notifications of claimed copyright infringement should be sent to a Service Provider’s Designated Agent. Notification must be submitted to the following Designated Agent for the Site in the manner described below:
By Mail: Chief Legal Counsel, Pet Screening, 603 S Church Street, Unit 218, Mooresville, NC 28115
By Email: support@petscreening.com
For your complaint to be valid under the DMCA, you must provide all of the following information when providing notice of the claimed copyright infringement:
For more details on the information required for valid notification, see 17 U.S.C. 512(c)(3). You should be aware that, under the DMCA, claimants who make misrepresentations concerning copyright infringement may be liable for damages incurred as a result of the removal or blocking of the material, court costs, and attorney’s fees.
The Site is controlled, operated and administered by Pet Screening from its offices within the United States of America and is not intended to subject Pet Screening to the laws or jurisdiction of any state, country or territory other than that of the United States. We do not represent or warrant that the Site or any part thereof is appropriate or available for use in any particular jurisdiction other than the United States. Those who choose to access the Site do so on their own initiative and at their own risk, and are responsible for complying with all local statutes, orders, regulations, rules, and other laws. We may limit the Site’s availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion. Note that your personal data, if you provide any, will be stored in Pet Screening databases (including local storage) or databases managed by third party service providers, which are located within and outside of the United States. Such data will be automatically transferred to these databases, which may be located in countries where privacy rules differ and may be less stringent than those of the country in which you reside.
You acknowledge and agree that you are solely responsible for protecting your authorized users’ password and other personal information and for the consequences of not protecting such data. With regard to your account, you agree to ensure that each authorized user of your account: (a) keeps such authorized user’s password secure and confidential; (b) does not permit non-authorized individuals to use your account; (c) does not use the accounts of others; (d) does not transfer your account to another party; and (e) notifies us of any actual or suspected unauthorized use of your account. You are responsible for any activity occurring under your account. For clarity, you may share your account credentials with your employees, contractors, or agents (“Representatives”) and not be in violation of these Terms. You are responsible for all acts of your Representatives using your account to access the Services. You shall be responsible for any unauthorized use of your account, identification numbers or passwords until we receive written notice of a breach of security and a request to block further access for such numbers and passwords.
YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. ALL SITE CONTENT AND OTHER SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, NONINFRINGEMENT, OR AVAILABILITY. PET SCREENING DOES NOT WARRANT THAT THE SERVICES WILL BE AVAILABLE, WILL MEET YOUR REQUIREMENTS OR WILL OPERATE IN AN UNINTERRUPTED OR COMPLETELY SECURE MANNER.
SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR CONDITIONS, OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH EVENT, PET SCREENING’S WARRANTIES AND CONDITIONS WITH RESPECT TO THE SERVICES WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW IN SUCH JURISDICTION.
UNDER NO CIRCUMSTANCES WILL PET SCREENING, ITS AFFILIATES, EMPLOYEES, AGENTS, REPRESENTATIVES, LICENSORS OR OTHER THIRD PARTY PARTNERS (“PET SCREENING PARTIES”) BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY; INCLUDING WITHOUT LIMITATION DAMAGES RESULTING FROM LOST PROFITS, LOST DATA, LOSS OF BUSINESS OR BUSINESS INTERRUPTION, WHETHER DIRECT OR INDIRECT, ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY. YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS AGREEMENT SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF THE SERVICES.
A PET SCREENING PARTY’S TOTAL CUMULATIVE LIABILITY SHALL IN NO EVENT EXCEED THE LESSER OF: (A) THE AMOUNT YOU PAID PET SCREENING FOR YOUR USE OF THE SERVICES IN THE PRIOR TWELVE (12) MONTHS; AND (B) THE SUM OF ONE HUNDRED (100) US DOLLARS.
SOME STATES OR JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY. IN SUCH STATES OR JURISDICTIONS, THE PET SCREENING PARTIES’ LIABILITY TO YOU SHALL BE LIMITED TO THE FULL EXTENT PERMITTED BY LAW.
EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THIS AGREEMENT BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY PET SCREENING TO YOU AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN SECTIONS 13 AND 14 WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY IN THESE TERMS.
You and Pet Screening agree that any and all disputes or claims at law or equity that have arisen or may arise between you and Pet Screening relating in any way to or arising out of related to the Site or Services SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, rather than through other legal proceedings in court, except that either party may pursue preliminary claims for injunctive or equitable relief so long as the party does not seek damages or attorneys’ fees. You and Pet Screening agree that the Federal Arbitration Act governs the interpretation and enforcement of this Article. The assigned independent arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this or any other applicable Terms, or any part thereof, including, but not limited to, any claim that all or any part of these Terms are void or voidable. All arbitration will be conducted by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules in effect at the time of the filing of the demand for arbitration. The arbitrator will decide the substance of all claims in accordance with the laws of the State of North Carolina, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules.
You acknowledge and agree that Pet Screening may provide notices and other disclosures to you electronically by posting such notices or other disclosures on the Site or by emailing it to you at any email address provided to Pet Screening by you. Such notices or other disclosures shall be considered received by you following the posting on the website or twenty-four (24) hours following the email being sent to you, as applicable. Any such electronic notice or other disclosure shall have the same effect and meaning as if it had been provided to you as a paper copy.
We may add to, change or remove any part of these Terms, at any time without prior notice to you other than listing of a later effective date than the one set forth at the top of these Terms. Such modification shall be effective immediately upon posting at the Site. As your next visit to the Site or use of the Services may be governed by different Terms, we encourage you to look for a new effective date on these Terms when you visit the Site or use the Services. It is your responsibility to check these Terms periodically for changes. Pet Screening may offer promotional pricing, discounts, or other special offers. Promotions and discounts are temporary and subject to change or withdrawal at Pet Screening’s sole discretion. If we make any material changes to these Terms, we will endeavor to provide registered users with additional notice of any changes, such as at your e-mail address of record or when you log-in to your account.
Your use or continued use of the Services following the posting or notice of any changes to these Terms or any other posted policies shall constitute your acceptance of the changed Terms or policies.
These Terms, along with any rules or guidelines published on the Site constitute the entire agreement between Pet Screening and you with respect to your use of our Services. If there is any conflict between the Terms and any other rules or instructions posted on the Site or in connection with the Services, the Terms shall control. No amendment to these Terms by you by shall be effective unless acknowledged in writing by Pet Screening. These Terms shall be governed by, and construed in accordance with, the laws of the state of North Carolina, without reference to its choice of law rules. Subject to the arbitration provisions above, exclusive venue for any action arising out of or in connection with this agreement shall be in Charlotte, North Carolina. The parties each hereby consent to the jurisdiction and venue in Charlotte, North Carolina and waive any objections to such jurisdiction and venue. Notwithstanding the foregoing, you agree that Pet Screening shall be entitled to apply for injunctive remedies or other equitable relief in any jurisdiction. Subject to any applicable law to the contrary, you agree that any cause of action arising out of or related to the use of our Services must be commenced within one (1) year after the cause of action accrues, or such action will be permanently barred. If any portion of these Terms is found to be unenforceable or invalid for any reason, that provision will be limited or eliminated to the minimum extent necessary so that the rest of these Terms will otherwise remain in full force and effect. You may not assign your rights or obligations under these Terms without the prior written consent of Pet Screening. Pet Screening’s failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right. Any sections or terms which by their nature should survive or are otherwise necessary to enforce the purpose of these Terms, will survive the termination of these Terms. All headings included in these Terms are included for convenience only, and shall not be considered in interpreting these Terms. These Terms do not limit any rights that Pet Screening may have pursuant to any intellectual property laws or any other laws. All rights and remedies available to Pet Screening, pursuant to this agreement or otherwise, at law or in equity, are cumulative and not exclusive of any other rights or remedies that may be available to Pet Screening. In no event shall you seek or be entitled to rescission, injunctive or other equitable relief, or to enjoin or restrain the operation of the Services, or any other materials issued in connection therewith, or exploitation of the Services or any data or Pet Information or other material used or displayed through the Services. Except as otherwise expressly set forth herein, there shall exist no right of any person, other than you and Pet Screening, to claim a beneficial interest in these Terms or any rights occurring by virtue of these Terms. No independent contractor relationship, partnership, joint venture, employer-employee or franchise relationship is created by these Terms.
If you have any questions or concerns you may contact Pet Screening at support@petscreening.com or by mail at:
603 S Church Street, Unit 218
Mooresville, NC, 28115
U.S.A.
Last Updated: April 1, 2026
Please read the following Terms of Service (“Terms”) carefully as they affect your legal rights. These Terms contain an arbitration agreement that requires the use of arbitration on an individual basis toresolve certain types of disputes rather than jury or any other court proceedings, or class actions of any kind. The arbitration agreement is setforth in the “Dispute Resolution” section below.
These Terms govern your use of our products and services,including any content or information provided as part of our website (the “Site”) or such related products, services or websites collectively, the “Services”), which are owned or operated by BetterPet (“BetterPet”, “we”, “our”or “us”), a subsidiary of Pet Screening, Inc. As used in these Terms and unless separately identified as applicable to either an individual or entity, “you” and “your” refer to you individually.
We take your privacy seriously. Your submission ofpersonally identifiable information through the Site is governed by our Privacy Policy, available here. Please read these Terms carefully before you access the Services, as theseTerms form a binding legal agreement between you and BetterPet. The form andnature of the content and all information posted on the Site is subject tochange without notice. Your continued access of the Site after such changes conclusively demonstrates your acceptance of those changes.
IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE SERVICES. YOUR USE OF OUR SERVICES REQUIRES YOUR ACCEPTANCE OF THESE TERMS ASTHEY MAY BE AMENDED FROM TIME TO TIME.
You agree that we shall not be liable to you or to any thirdparty for any modification, suspension or discontinuance of the Site, in wholeor in part, or of any service, information and materials contained herein, software used to make the Site, or feature or product offered through the Site. We reserve complete and sole discretion with respect to the operation of the Services. We also reserve the right to withdraw, suspend, or discontinue any functionality or feature of the Services at any time.
603 S Church Street, Unit 218
Mooresville, NC, 28115
U.S.A.
1. Overview of Services
If you have any questions, complaints, or claims, you may contact BetterPet at support@betterpet.com.
Betterpet provides a variety of digital resources and tools for pet owners, including access to a curated library of educational articles and product evaluations to assist you in making informed decisions for your pet’s well-being. Please be advised that all content and tools provided through our platform are for informational and educational purposes only and do not constitute professional veterinary advice, diagnosis, or treatment. By accessing our services, you acknowledge that Betterpet is not a medical provider and that any reliance on the information provided is at your own discretion; always seek the advice of a licensed veterinarian regarding any medical condition or health goals for your pet.
BetterPet is committed to accessibility and our policy is toensure full and equal access to our services to everyone, including people withdisabilities. We believe that PetScreening.com adheres to the best practices for compliance with the Americans with Disabilities Act. If you areexperiencing difficulty with any content or require assistance with any part ofour site, please contact us at support@betterpet.com during normal business hours and we will be happy to assist.
2. Limited License; Permitted Use; Ownership
Under California Civil Code Section 1789.3, California usersare entitled to the following consumer rights notice: California residents mayreach the Complaint Assistance Unit of the Division of Consumer Services of theCalifornia Department of Consumer Affairs by mail at 1625 North Market Blvd.,Sacramento, CA 95834, or by telephone at (916)445-1254 or (800) 952-5210.
The Services provided by BetterPet are licensed, not sold. Subject to the terms and conditions herein, BetterPet grants you a limited, revocable, non-transferable, nonsublicensable, non-exclusive license and right to access the Services through a generally available mobile device or web browser. This license is personal to you, and you may not resell our Services, permit other users access to our Services through your account, or use the Services to host information for others. Any commercial use not expressly authorized is prohibited. You acknowledge that, except as otherwise expressly provided, these Terms are solely between you and BetterPet. Your rights are subject to your compliance with these Terms as well as any other agreements applicable to the Services you are using.
These Terms, along with any rules or guidelines published onthe Site constitute the entire agreement between BetterPet and you with respectto your use of our Services. If there is any conflict between the Terms and anyother rules or instructions posted on the Site or in connection with theServices, the Terms shall control. No amendment to these Terms by you by shall beeffective unless acknowledged in writing by BetterPet. These Terms shall begoverned by, and construed in accordance with, the laws of the state of NorthCarolina, without reference to its choice of law rules. Subject to thearbitration provisions above, exclusive venue for any action arising out of orin connection with this agreement shall be in Charlotte, North Carolina. Theparties each hereby consent to the jurisdiction and venue in Charlotte, NorthCarolina and waive any objections to such jurisdiction and venue.Notwithstanding the foregoing, you agree that BetterPet shall be entitled to apply for injunctive remedies or other equitable relief in any jurisdiction.Subject to any applicable law to the contrary, you agree that any cause ofaction arising out of or related to the use of our Services must be commencedwithin one (1) year after the cause of action accrues, or such action will bepermanently barred. If any portion of these Terms is found to be unenforceableor invalid for any reason, that provision will be limited or eliminated to theminimum extent necessary so that the rest of these Terms will otherwise remainin full force and effect. You may not assign your rights or obligations underthese Terms without the prior written consent of BetterPet. BetterPet’s failureto insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right. Any sections or terms which by theirnature should survive or are otherwise necessary to enforce the purpose ofthese Terms, will survive the termination of these Terms. All headings includedin these Terms are included for convenience only, and shall not be consideredin interpreting these Terms. These Terms do not limit any rights that BetterPetmay have pursuant to any intellectual property laws or any other laws. Allrights and remedies available to BetterPet, pursuant to this Agreement orotherwise, at law or in equity, are cumulative and not exclusive of any otherrights or remedies that may be available to BetterPet. In no event shall youseek or be entitled to rescission, injunctive or other equitable relief, or toenjoin or restrain the operation of the Services, or any other materials issuedin connection therewith, or exploitation of the Services or any data or informationor other material used or displayed through the Services. Except as otherwiseexpressly set forth herein, there shall exist no right of any person, otherthan you and BetterPet, to claim a beneficial interest in these Terms or anyrights occurring by virtue of these Terms. No independent contractorrelationship, partnership, joint venture, employer-employee or franchiserelationship is created by these Terms.
The Site, all of the information and materials contained herein, and the software used to make the Site available are and shall remain the property of BetterPet and its licensors and suppliers, and are protected, without limitation, pursuant to U.S. and foreign copyright, trademark, patent and/or other proprietary rights and laws. You do not acquire any right, title or interest therein by virtue of accessing the Site or making use of the permitted uses allowed under these Terms. You may not copy or download any information from the Services except with the prior written approval of BetterPet. Furthermore, without the prior written approval of BetterPet, you may not distribute, publicly perform or display, lease, sell, transmit, transfer, publish, edit, copy, create derivative works from, rent, sub-license, distribute, decompile, disassemble, reverse engineer or otherwise make unauthorized use of the Services. You agree not to remove, obscure, or alter copyright, patent, trademark, or other proprietary rights notices affixed tothe Services.
16. Miscellaneous
The trademarks, logos, service marks, brand identities, title, characters, trade names, graphics, designs, copyrights and other properties (collectively the “Trademarks”) displayed on the Site are protected intellectual property that include registered and unregistered trademarks of BetterPet and others. Nothing contained on the Site should be construed as granting, by implication, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of BetterPetor such third party that may own the Trademark. Your misuse of the Trademarksdisplayed on the Site, or any other content on the Site, except as provided herein, is strictly prohibited.
Your use or continued use of the Services following theposting or notice of any changes to these Terms or any other posted policiesshall constitute your acceptance of the changed Terms or policies.
Making unauthorized copies or distribution of BetterPetinformation or otherwise violating these Terms may result in the termination ofyour BetterPet account, prohibition on use of the Services, and further legalaction. BetterPet reserves the right to limit your use of or access to the Services, in its sole discretion in order to maintain the performance andavailability of the Services and to enforce these Terms.
We may add to, change or remove any part of these Terms, atany time without prior notice to you other than listing of a later effectivedate than the one set forth at the top of these Terms. Such modification shallbe effective immediately upon posting at the Site. As your next visit to theSite or use of the Services may be governed by different Terms, we encourageyou to look for a new effective date on these Terms when you visit the Site oruse the Services. It is your responsibility to check these Terms periodicallyfor changes. If we make any material changes to these Terms, we will endeavorto provide registered users with additional notice of any changes, such as atyour e-mail address of record or when you log-in to your account.
BetterPet is not liable for the loss, corruption, alteration or removal of any information transmitted using our Services. By using our Services, you expressly waive the right to seek damages and agree to hold BetterPet harmless for any such loss, alteration, corruption or removal.
15. Changes to the Terms
3. Your Eligibility; Your Responsibility
You acknowledge and agree that BetterPet may provide noticesand other disclosures to you electronically by posting such notices or otherdisclosures on BetterPet’s website or by emailing it to you at any email address provided to BetterPet by you. Such notices or other disclosures shallbe considered received by you following the posting on the website or twenty-four (24) hours following the email being sent to you, as applicable. Any such electronic notice or other disclosure shall have the same effect and meaning as if it had been provided to you as a paper copy.
To be eligible to use the Services, you represent andwarrant that you: (a) are at least 18 years of age, or otherwise over the ageof majority in the jurisdiction in which you reside; (b) are not currentlyrestricted from the Services and are not otherwise prohibited from having anaccount related thereto; (c) will only maintain one account at any given time;(d) have full power and authority to enter into these Terms and doing so willnot violate any other agreement to which you are a party; and (e) will notviolate any rights of BetterPet or a third party.
14. Electronic Notices and Disclosures
By registering for our Services, you represent and warrantthat all information you submit to us is true and accurate. You assume allresponsibility for your use of, and access to, the Services. Accounts are for asingle user. Any multiple-party use is prohibited. For example, sharing a loginbetween individual users is prohibited. You acknowledge and agree that you are solelyresponsible for protecting your password and other personal information and forthe consequences of not protecting such data. You shall use your best effortsto prevent unauthorized use of our Services or your account and shall promptlyreport to BetterPet any suspected unauthorized use or other breach of security.You agree not to transfer your account to another party and not to use theaccounts of others.
IF YOU ARE A NEW USER, YOU CAN CHOOSE TO REJECT THIS SECTION("OPT-OUT") BY MAILING US A WRITTEN OPT-OUT NOTICE ("OPT-OUTNOTICE"). THE OPT-OUT NOTICE MUST BE POSTMARKED NO LATER THAN 30 DAYSAFTER THE DATE YOU ACCEPT THE TERMS FOR THE FIRST TIME. YOU MUST MAIL THEOPT-OUT NOTICE TO Pet Screening, Inc., Attn: Chief Legal Counsel, 603 S. ChurchStreet, Unit 218, Mooresville, NC 28115.
4. User Content
Opt-Out Procedure
We may include features on the Site that allow you to shareyour information, comments, reviews, ideas, concepts and other texts, photos,pictures and other images (together referred to as “User Content”) withus and other users of the Site. By sharing User Content through the Site, yourUser Content may become publicly accessible.
Severability. With the exception of any of theprovisions in these Terms identified in the next sentence, if an arbitrator orcourt decides that any part of these Terms is invalid or unenforceable, theother parts of these Terms shall still apply. If an arbitrator or court decidesthat any of the provisions in this Section ("Prohibition of Class andRepresentative Actions and Non-Individualized Relief") or("Additional Procedures for Multiple Case Filings”) is invalid orunenforceable as to you, then the entirety of this Section shall be null andvoid as to you.
You hereby grant to BetterPet a worldwide, non-exclusive,transferable, royalty-free, perpetual, irrevocable right and license, withoutcompensation to you:
Costs of Arbitration. Payment of all filing,administration and arbitrator fees will be governed by the AAA’s rules. Forclaims under $10,000, BetterPet will reimburse you for all arbitration fees,including the initial filing fee, if you are deemed the prevailing party by thearbitrator.
A. to use, reproduce, distribute, adapt (including withoutlimitation edit, modify, translate, and reformat), derive, transmit, displayand perform, publicly or otherwise, such User Content, in any media now knownor hereafter developed, for our and our affiliates’ business purposes;
The Additional Procedures for Multiple Case Filingsprovision and each of its requirements are essential parts of this arbitrationagreement. If, after exhaustion of all appeals, either an arbitrator or a courtof competent jurisdiction decides that the Additional Procedures for MultipleCase Filings apply to your dispute and are not enforceable, then your disputeshall not proceed in arbitration and shall only proceed in a court of competentjurisdiction consistent with the remainder of the Terms.
B. to sublicense the foregoing rights, through multipletiers, to the maximum extent permitted by applicable law; and
Upon the completion of the mediation set forth in Stage Two,each remaining dispute (if any) that is not settled or not withdrawn shall beopted out of arbitration and may proceed in a court of competent jurisdictionconsistent with the remainder of these Terms. Notwithstanding the foregoing,counsel for the parties may mutually agree in writing to proceed with theadjudication of some or all of the remaining disputes in individualarbitrations consistent with the process set forth in Stage Two (except Disputesshall be randomly selected and mediation shall be elective by agreement ofcounsel) or through another mutually-agreeable process. A court of competentjurisdiction shall have the authority to enforce the Additional Procedures forMultiple Case Filings, including the power to enjoin the filing or prosecutionof arbitrations and the assessment or collection of arbitration fees.
C. to use User Content as news or information in any and allmedia and for advertising or promotional purposes, whether or not in connectionwith your submission.
STAGE TWO: If the remaining disputes have not been resolvedat the conclusion of Stage One, counsel for the claimants and counsel for BetterPetshall each select 40 disputes per side to be filed and to proceed as cases inindividual arbitrations as part of a second staged process. The number ofdisputes to be selected to proceed as part of this second staged process can beincreased by agreement of counsel for the parties (and if there are fewer than80 disputes, all shall proceed individually in Stage Two). No more than fivecases may be assigned to a single arbitrator to proceed individually. If a caseis withdrawn before the issuance of an arbitration award, another claim shallbe selected to proceed as part of Stage Two. The remaining disputes shall notbe filed or deemed filed in arbitration nor shall any arbitration fees beassessed or collected in connection with those claims. After this second set ofstaged proceedings, the parties shall engage in a global mediation session ofall remaining disputes with a retired federal or state court judge jointlyselected by counsel in an effort to resolve the remaining Disputes (as informedby the adjudications of cases in Stages One and Two), and BetterPet shall paythe mediator’s fee.
The foregoing licenses shall survive any termination of youruse of the Site. For all of the User Content you share through the Site,you represent and warrant that you have all rights necessary for you to grantthese licenses, and that such User Content, and your provision or creationthereof through the Site, complies with all applicable laws, rules, andregulations and does not infringe or otherwise violate the copyright,trademark, trade secret, privacy or other intellectual property or other rightsof any third party, and is furthermore free from viruses and other malware. You further, to the extent permissible by law, irrevocably waive any“moral rights” or other rights with respect to attribution of authorship orintegrity of materials regarding each item of User Content that you submit.
STAGE ONE: If at least 50 disputes are submitted as part ofthe Multiple Case Filing, counsel for the claimants and counsel for BetterPetshall each select 25 disputes to be filed and to proceed as cases in individualarbitrations as part of this initial staged process. The number of disputes tobe selected to proceed in Stage One can be increased by agreement of counselfor the parties (and if there are fewer than 50 disputes, all shall proceedindividually in Stage One). Each of the 50 (or fewer) cases shall be assignedto a different arbitrator and proceed individually. If a case is withdrawnbefore the issuance of an arbitration award, another claim shall be selected toproceed as part of Stage One. The remaining disputes shall not be filed ordeemed filed in arbitration nor shall any arbitration fees be assessed orcollected in connection with those claims. After this initial set ofproceedings, counsel for the parties shall participate in a global mediationsession with a retired federal or state court judge jointly selected by counselin an effort to resolve the remaining disputes (as informed by theadjudications of cases in Stage One), and BetterPet shall pay the mediator’sfee.
Please note that we do not solicit or encourage submissionsof User Content containing ideas or suggestions relating to the Site or ourbusiness. If you send us any ideas or suggestions, regardless of thetopic, we will have no obligations with respect to such ideas or suggestions(including without limitation, confidentiality and/or compensation) and may usethem for any purpose whatsoever. You understand and acknowledge that we haveboth internal resources and other external resources that may have developed,or may in the future develop, ideas identical to or similar to any ideas orsuggestions or comments to suggestions you may submit. Any idea or suggestionyou submit to us shall be subject to the foregoing User Content policy andterms.
If your claim is part of a Multiple Case Filing, anyapplicable limitations periods (including statutes of limitations) shall betolled for your claim from the time that your dispute is first submitted to theAAA until your dispute is selected to proceed as part of a staged process or issettled, withdrawn, otherwise resolved, or opted out of arbitration pursuant tothis provision.
You acknowledge and agree that we reserve the right (buthave no obligation) to do one or all of the following, at our sole discretion:(i) evaluate User Content before allowing it to be posted on the Site; (ii)monitor User Content; (iii) alter, remove, reject, or refuse to post or allowto be posted, without notice to you, any User Content, for any reason or for noreason whatsoever; provided, however, that we shall have no obligation orliability to you for failure to do so or for doing so in any particular manner;and/or (iv) disclose any User Content, and the circumstances surrounding theirtransmission, to any third party in order to operate the Site; to protect usand our employees, officers, directors, shareholders, agents, andrepresentatives, and the Site’s users and visitors; to comply with legalobligations or governmental requests; to enforce these Terms; or for any otherreason or purpose.
Additional Procedures for Multiple Case Filings. Youand BetterPet agree that these Additional Procedures for Multiple Case Filings(in addition to the Arbitration Procedures above) shall apply if you choose toparticipate in a Multiple Case Filing. If 25 or more similar disputes(including yours) are asserted against BetterPet by the same or coordinatedcounsel or are otherwise coordinated (“Multiple Case Filing”), theresolution of your dispute might be delayed and ultimately proceed in court.You and BetterPet agree that as part of these procedures, the parties’ counselshall meet and confer in good faith in an effort to resolve the disputes,streamline procedures, address the exchange of information, modify the numberof disputes to be adjudicated, and conserve the parties’ and the AAA’sresources.
As between you and BetterPet, you own the information,materials, photos, or other data you provide BetterPet under these Terms. Wemay use any information that you upload or otherwise provide to BetterPet inconnection with the Services in order to provide and promote the Services or BetterPet’sbusiness. Accordingly, you grant to BetterPet, and all of its subsidiaries,affiliates, successors, and assigns, a worldwide, perpetual, royalty-free,fully paid, sublicensable, non-exclusive, and transferable right to use, sell,publish, reproduce, distribute, modify, prepare derivative works of, adapt,publicly display and otherwise use the information. Such right to use such informationshall survive the termination of these Terms and termination of the Services.You authorize us to use, forward, or post your profile or related informationon other sites and services. Any information you submit to us is provided atyour own risk of loss. BetterPet is not responsible for the content of the informationthat you submit that is uploaded to, stored on, or otherwise processed by theunderlying hardware or software used to provide the Services. You are solelyresponsible for all information you share, provide, display, publish, ordisseminate to others, whether such action was taken by us or you. By providinginformation to us, you represent and warrant that you are entitled to submit itand that it is not confidential and not in violation of any law, contractualrestrictions or other third-party rights (including any intellectual propertyrights). BetterPet may also remove or delete your information from the Servicesat any time in its sole discretion.
The arbitrator will decide the substance of all claims inaccordance with the laws of the State of North Carolina, including recognizedprinciples of equity, and will honor all claims of privilege recognized by law.The arbitrator shall not be bound by rulings in prior arbitrations involvingdifferent users, but is bound by rulings in prior arbitrations involving thesame BetterPet user to the extent required by applicable law or regulation. Thearbitrator’s award shall be final and binding and judgment on the awardrendered by the arbitrator may be entered in any court having jurisdictionthereof.
5. Acceptable Use Policy
All arbitration will be conducted by the AmericanArbitration Association ("AAA") under its Consumer ArbitrationRules (https://adr.org/consumer) in effect at the time of the filing of thedemand for arbitration, including the AAA’s Supplementary Procedures forConsumer-Related Disputes (as applicable). The AAA’s rules are available athttp://www.adr.org. A form for initiating arbitration proceedings is availableon the AAA’s site at http://www.adr.org. In addition to filing this form withthe AAA in accordance with its rules and procedures, you must also send a copyof the completed form to BetterPet at the following address in order toinitiate arbitration proceedings: BetterPet, 603 S Church Street, Unit 218,Mooresville, NC 28115.
You agree to comply with all applicable laws and regulationsin connection with your use of the Site. You may not use our Site to post ortransmit any illegal material, including without limitation any transmissionsthat would constitute a criminal offense, give rise to civil liability, orotherwise violate any local, state, national or international law orregulation.
Arbitration Procedures. The assigned independentarbitrator, and not any federal, state, or local court or agency, shall haveexclusive authority to resolve any dispute arising out of or relating to theinterpretation, applicability, enforceability or formation of this or any otherapplicable Terms, or any part thereof, including, but not limited to, any claimthat all or any part of these Terms are void or voidable.
You may not (and you expressly agree that you will not) doany of the following, which violate these Terms:
YOU AND BETTERPET AGREE THAT EACH OF US MAY BRING CLAIMSAGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASSMEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESSBOTH YOU AND BETTERPET AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE ORJOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDEOVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ANYRELIEF AWARDED CANNOT AFFECT OTHER USERS.
A. Post, upload, share, transmit, distribute, facilitatedistribution of, or otherwise make available, through or in connection with theSite:
Prohibition of Class and Representative Actions andNon-Individualized Relief
You and BetterPet agree that any and all disputes or claimsat law or equity that have arisen or may arise between you and BetterPetrelating in any way to or arising out of related to the Site or Services, SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, rather thanthrough other legal proceedings in court, except that (a) either party mayassert a claim in small claims court, if it meets the criteria for such, wherethe total amount of the award sought is less than $10,000 and (b) either partymay pursue preliminary claims for injunctive or equitable relief so long as theparty does not seek damages or attorneys’ fees. Arbitration is more informalthan a lawsuit filed in court. It uses a neutral arbitrator instead of a judgeor jury, allows for more limited discovery than in court, and is subject tolimited review by courts. You and BetterPet agree that the Federal ArbitrationAct governs the interpretation and enforcement of this Section.
B. Use the Site for any fraudulent or unlawful purpose.
13. Dispute Resolution
C. Use the Site to defame, abuse, harass, stalk, threaten orotherwise violate the legal rights of others, including without limitationothers’ privacy rights or rights of publicity, or harvest or collect personallyidentifiable information about users of the Site.
You agree to defend, indemnify and hold the BetterPetParties harmless from any claim or demand, including reasonable attorneys’fees, made by any third party arising out of or relating to (a) any violationof these Terms by you; (b) content or material you submit or otherwise transmitthrough our Services; (c) your violation of any rights of another; or (d) youruse of the Services. BetterPet reserves the right, at its own expense, toassume the exclusive defense and control of any matter otherwise subject todefense by you.
D. Impersonate any person or entity, including withoutlimitation any representative of BetterPet or an affiliate; falsely state orotherwise misrepresent your affiliation with any person or entity in connectionwith the Site; or express or imply that we endorse any statement you make.
12. Indemnity
E. Interfere with or disrupt the operation of the Site orthe servers or networks used to make the Site available; or violate anyrequirements, procedures, policies or regulations of such networks.
EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATIONOF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATETHE RISKS OF THIS AGREEMENT BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTEDIN THE PRICING OFFERED BY BETTERPET TO YOU AND IS AN ESSENTIAL ELEMENT OF THEBASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLEAND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS INSECTIONS 10 AND 11 WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSEOF ANY LIMITED REMEDY IN THESE TERMS.
F. Restrict or inhibit any other person from using the Site (including without limitation by hacking or defacing any portion of the Site).
SOME STATES OR JURISDICTIONS MAY NOT ALLOW THE EXCLUSION ORTHE LIMITATION OF LIABILITY. IN SUCH STATES OR JURISDICTIONS, THE BETTERPETPARTIES’ LIABILITY TO YOU SHALL BE LIMITED TO THE FULL EXTENT PERMITTED BY LAW.
G. Use the Site to advertise or offer to sell or buy anygoods or services for any business purpose, without BetterPet’s express priorwritten consent.
A BETTERPET PARTY’S TOTAL CUMULATIVE LIABILITY SHALL IN NOEVENT EXCEED THE LESSER OF: (A) THE AMOUNT YOU PAID BETTERPET FOR YOUR USE OFTHE SERVICES IN THE PRIOR TWELVE (12) MONTHS; AND (B) THE SUM OF ONE HUNDRED(100) US DOLLARS.
H. Reproduce, duplicate, copy, sell, resell or otherwiseexploit for any commercial purposes, any portion of, use of, or access to theSite.
UNDER NO CIRCUMSTANCES WILL BETTERPET, ITS AFFILIATES,EMPLOYEES, AGENTS, REPRESENTATIVES, LICENSORS OR OTHER THIRD PARTY PARTNERS (“BETTERPETPARTIES”) BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT,INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUTOF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, WHETHERBASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGALTHEORY; INCLUDING WITHOUT LIMITATION DAMAGES RESULTING FROM LOST PROFITS, LOSTDATA, LOSS OF BUSINESS OR BUSINESS INTERRUPTION, WHETHER DIRECT OR INDIRECT,ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OURSERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), ORANY OTHER LEGAL THEORY. YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS AGREEMENTSHALL BE FOR YOU TO DISCONTINUE YOUR USE OF THE SERVICES.
I. Modify, adapt, translate, reverse engineer, decompile ordisassemble any portion of the Site.
11. Limitation of Liability
J. Remove any copyright, trademark or other proprietaryrights notice from the Site or materials originating from the Site.
SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATIONOF IMPLIED WARRANTIES OR CONDITIONS, OR ALLOW LIMITATIONS ON HOW LONG ANIMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TOYOU. IN SUCH EVENT, BETTERPET’S WARRANTIES AND CONDITIONS WITH RESPECT TO THESERVICES WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW INSUCH JURISDICTION.
K. Frame or mirror any part of the Site without our expressprior written consent.
YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. ALL SITECONTENT AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS,WITHOUT WARRANTIES OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED, INCLUDINGWITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR APARTICULAR PURPOSE, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, NONINFRINGEMENT,AVAILABILITY OR ACCURACY OF INFORMATION. BETTERPET DOES NOT WARRANT THAT THESERVICES WILL BE AVAILABLE, WILL MEET YOUR REQUIREMENTS OR WILL OPERATE IN ANUNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE MANNER OR THAT ERRORS OR DEFECTSWILL BE CORRECTED. BETTERPET DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES, ORCONDITIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SERVICES, INTERMS OF THEIR ACCURACY, RELIABILITY, TIMELINESS, COMPLETENESS, OR OTHERWISE.
L. Create a database by systematically downloading andstoring User Content or other material from the Site.
Actual service coverage, speeds, locations and quality mayvary. BetterPet will attempt to provide the Services at all times, except forlimited periods for maintenance and repair. However, the Services may besubject to unavailability for a variety of factors beyond our control includingemergencies, third-party service failures, transmission, equipment or networkproblems or limitations, interference, signal strength, and may be interrupted, limited or curtailed. Delays or omissions may occur. We are not responsible fordata, messages or pages lost, not delivered, delayed or misdirected because ofinterruptions or performance issues with the Services or communicationsservices or networks. We may impose usage or Services limits, suspend theServices, or block certain kinds of usage in our sole discretion to protectusers or the Services. The accuracy and timeliness of data received is notguaranteed.
M. Use any robot, spider, site search/retrieval applicationor other manual or automatic device to retrieve, index, “scrape,” “data mine” or in any way gather information from the Site or reproduce or circumvent thenavigational structure or presentation of the Site.
10. Disclaimer of Warranty
Additionally, you acknowledge and agree that you (and not BetterPet) are responsible for obtaining and maintaining all telecommunications, broadband, and computer hardware, equipment, and services needed to access anduse the Site, and paying all charges related thereto.
BetterPet may deny or restrict your access to all or part ofthe Services without notice in its reasonable discretion if it deems that youhave engaged in any conduct or activities that BetterPet in its reasonablediscretion believes violates the letter or spirit of any of these Terms. In theevent that the Services are terminated for any reason or no reason, youacknowledge and agree that you will continue to be bound by these Terms.Following termination, you shall immediately cease use of the Services and anylicense granted to you under any agreement related to your use of the Servicesshall immediately terminate. Upon termination, BetterPet reserves the right todelete all of your information stored on BetterPet’s servers at any time. BetterPetwill not be liable to you or any third party as a result of the termination ofthe Services or for any actions taken by BetterPet pursuant to these Terms as aresult of such termination. Without limiting the generality of the foregoing, BetterPetwill not be liable to you or any third party for damages, compensation, orreimbursement relating to your use of the Services, or the termination thereof.
BetterPet enforces a zero-tolerance SPAM policy regardinginformation transmitted through our network. BetterPet may determine in itssole discretion whether any transmissions are considered SPAM. SPAM includes,but is not limited to, the following:
9. Right to Restrict or Terminate Access
The Site is controlled, operated and administered by BetterPetfrom its offices within the United States of America and is not intended tosubject BetterPet to the laws or jurisdiction of any state, country orterritory other than that of the United States. We do not represent or warrantthat the Site or any part thereof is appropriate or available for use in anyparticular jurisdiction other than the United States. Those who choose toaccess the Site do so on their own initiative and at their own risk, and areresponsible for complying with all local statutes, orders, regulations, rules,and other laws. We may limit the Site’s availability, in whole or in part, toany person, geographic area or jurisdiction we choose, at any time and in oursole discretion. Note that your personal data, if you provide any, will bestored in BetterPet databases (including local storage) or databases managed bythird party service providers, which are located within and outside of theUnited States. Such data will be automatically transferred to thesedatabases, which may be located in countries where privacy rules differ and maybe less stringent than those of the country in which you reside.
If BetterPet determines that you have posted one or morearticles of SPAM, we may cancel your account immediately and take steps toprevent you from using the Site at any time thereafter.
8. International Users
You agree not to use the Site for the purpose of recruitingfor another website or service that offers competing functionality to the Site.
For more details on the information required for validnotification, see 17 U.S.C. 512(c)(3). You should be aware that, under the DMCA, claimants who make misrepresentations concerning copyright infringement may be liable for damages incurred as a result of the removal or blocking ofthe material, court costs, and attorney’s fees.
6. Third-Party Content & Websites
We do not control, and we are not responsible for, any data,content, services, or products (including software) that you access, download,receive or buy while using the Site. We may, but do not have any obligation to,block information, transmissions or access to certain information, services,products or domains to protect the Site, our network, the public or our users.We are not a publisher of third-party content accessed through the Site and arenot responsible for the content, accuracy, timeliness or delivery of anyopinions, advice, statements, messages, services, graphics, data or any otherinformation provided to or by third parties as accessible through the Site.
For your complaint to be valid under the DMCA, you mustprovide all of the following information when providing notice of the claimedcopyright infringement:
From time to time, the Site may contain references or linksto third-party materials not controlled by BetterPet or its suppliers orlicensors. BetterPet provides such information and links as a convenience toyou and should not be considered endorsements of such sites or any content,products or information offered on such sites. You acknowledge and agree that BetterPetis not responsible for any aspect of the information or content contained inany third-party materials or on any third-party sites accessible or linked tothe Site. You are responsible for evaluating whether you want to access or usea third-party site. Accordingly, if you decide to use third-party site, you doso at your own risk and agree that this Agreement does not apply to your use ofany third-party sites. You should review any applicable terms or privacy policyof a third-party site before using it or sharing any information.
By Email: support@betterpet.com
7. Copyright Protected Materials
By Mail: Pet Screening, Inc., Attn: Chief Legal Counsel, 603S. Church Street, Unit 218, Mooresville, NC 28115
BetterPet respects the intellectual property rights ofothers and expects that you do the same. You should assume that everything yousee or read on the Site is copyrighted unless otherwise noted and may not beused except as provided in these Terms or in the text on the Site without thewritten permission of BetterPet. We neither warrant nor represent that your useof content displayed on Site will not infringe rights of third parties notowned by or affiliated with us. Images, photographs, or illustrations displayedon the Site are either the property of, or used with permission by, BetterPet.The use of these materials by you, or anyone else authorized by you, isprohibited unless specifically permitted by these Terms or specific permissionprovided elsewhere on the Site. Any unauthorized use of the images may violatecopyright laws, trademark laws, the laws of privacy and publicity, andcommunications regulations and statutes.
Pursuant to the DMCA, notifications of claimed copyrightinfringement should be sent to a Service Provider’s Designated Agent.Notification must be submitted to the following Designated Agent for the Sitein the manner described below:
It is our policy to terminate, in appropriate circumstancesand in our sole discretion, the accounts of subscribers who infringe thecopyrights of others. BetterPet has the right, but not the obligation, toremove from the Site any files, material, information, software or othermaterial BetterPet believes is or may be, in its sole discretion, infringing orotherwise in violation of the rights of others.
We are committed to complying with U.S. copyright law and toresponding to claims of copyright infringement. We will promptly process andinvestigate notices of alleged infringement and will take appropriate actionsunder the Digital Millennium Copyright Act, Title 17, United States Code,Section 512(c) (“DMCA”).