Pet-friendly vacation rentals are more popular than ever, but they can bring significant risks for hosts. From property damage to unauthorized or misrepresented animals, an inconsistent pet policy and screening process can lead to operational challenges, guest disputes, and even legal complications.
That’s why Riri, Operations Specialist at The STR Host Company, turned to PetScreening to streamline pet management and ensure compliance across all bookings.
Before adopting a formal pet screening solution, the STR Host Company didn’t have a method to consistently enforce vacation rental pet policies and validate assistance animal requests.
“Before PetScreening, it was tricky to balance being pet-friendly while still protecting our properties,” says Riri. “Verifying assistance animals, handling documentation, and making sure guests understood the rules felt inconsistent and time-consuming. We even experienced some unauthorized pets from guests.”
Without a centralized screening system, managing household pets and assistance animals required significant manual work and left properties vulnerable to misuse.
Implementing PetScreening helped The STR Host Company automate documentation, ensure compliance, and establish better communication about pet policy with guests.
“PetScreening has completely simplified the process of handling pet requests,” Riri explains. “Everything is clear, organized, and consistent for both us and our guests. It removes the awkwardness of asking for paperwork and keeps all the details in one place.”
With PetScreening, vacation rental operators can validate emotional support animal (ESA) documentation and clearly outline pet policies before the guest arrives at the property.
The STR Host Company saw improvements in both operations and guest satisfaction after implementing the PetScreening platform.
“Guests appreciate the transparency. It sets expectations right from the start,” says Riri. “It’s also reduced risk on our end because we know we’re covered with accurate information and pet policies in place.”
Taking a proactive approach to pet screening can help prevent unauthorized pets, potential property damage, and liability exposure.
A key reason The STR Host Company uses PetScreening is its user-friendly experience for both hosts and guests.
“My favorite feature is the seamless experience of the screening process,” Riri says. “It's intuitive, gives us confidence that everything is properly vetted, and still allows us to welcome more guests with pets.”
This is particularly important in the short-term rental industry, where clear communication and guest trust can directly impact reviews and repeat bookings.
“Absolutely, I’d recommend PetScreening,” Riri concludes. “It makes being pet-friendly so much easier and less stressful. It protects your property, improves guest satisfaction, and ultimately opens the door to more bookings with peace of mind.”
Join our Pack! Rental managers and hosts nationwide trust PetScreening to verify assistance animals, enforce pet policies, and protect their properties.
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